Value Added Sales Rep

Here at the Healthy Back Institute we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people all over the world to claim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: 

Freedom, Love, Team, Growth, Excellence, and Courage

As our Value Added Sales Representative, you will own outbound sales efforts to our existing customer base, driving incremental revenue and improving customer lifetime value through consultative selling. You will be supporting revenue growth initiatives and customer retention strategies. This is a full-time, non-exempt individual contributor role reporting to the Director of Customer Success (or VAS Lead).

The Value Added Sales (VAS) team is looking for a Value Added Sales Representative to execute high-volume outbound sales and maximize customer value. Our team is responsible for driving revenue through existing customers, improving retention, and delivering a strong customer experience through consultative sales.

Who You Are:

• Performance-Driven. You are motivated by goals, metrics, and accountability, and you take ownership of your results.
• Strong Communicator. You are confident on the phone and can clearly articulate value while building trust with customers.
• Resilient and Consistent. You maintain energy and productivity in a high-volume, fast-paced environment, even in the face of rejection.
• Who you are not: Someone who prefers passive, reactive support work or is uncomfortable being measured on revenue and performance outcomes.

• 2+ years in Customer Success, Customer Support, or phone-based sales experience
• High school diploma or equivalent required
• Experience with CRM systems, Slack, and remote work environments
• Proven ability to manage high call volume and maintain performance standards
• Strong relationship-building and objection-handling skills
• Experience in sales or revenue-generating roles a plus
• Experience in direct response, subscription, or health/wellness environments a plus

• Outbound Sales Execution
  • Conduct 100–150 outbound calls per day to existing customers
  • Identify customer needs and recommend appropriate products or solutions
  • Drive upsells, cross-sells, and retention-focused conversations
• Revenue & Performance Ownership
  • Meet or exceed daily, weekly, and monthly conversion targets
  • Track and manage performance metrics within CRM systems
  • Take accountability for revenue contribution and individual performance
• Customer Experience & Retention
  • Build trust with customers through consultative, relationship-driven selling
  • Educate customers on product value and outcomes
  • Contribute to improving customer lifetime value and retention
• Opportunities and challenges you’ll be excited to help us with:
  • Transitioning from a service-based model to a revenue-driven customer engagement approach
  • Increasing conversion rates and revenue per customer
  • Scaling outbound sales efforts while maintaining a high-quality customer experience
  • Operating effectively in a high-volume, performance-focused environment 

• The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders and teams – people you can be proud to work with.
• The Mission. At HBI, we are relentlessly focused on helping people live pain free lives.  It feels good to serve others – and HBI is the leader in helping people live their life pain free.

• The Values. The opportunity to make a difference with teammates who believe in our core values of Freedom, Love, Team, Growth, Excellence, and Courage

The Benefits:

• A healthy work/life balance and flexible schedule
• Remote / virtual work from home position
• Medical, dental, vision insurance (full time only)
• 401K Retirement Plan (full time only)
• Life and disability insurance (full time only)
• Flexible PTO (full time only)
• Paid travel
• Performance based bonuses
• Discount on HBI products
• An amazing team-centered culture felt at all levels of the company!

I encourage you to click on the links below and get to know us better!

• Explore our proven, Pain Relieving Products here.
• And find hundreds of customer Success Stories here.
• Check out our reviews on Glassdoor to learn more about our culture!
• Our Career page to see the position posting HBI Career Page.

Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we are unable to follow up with each and every candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit.

The above job posting is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.