Lead assessment and long-term strategy for business systems across the quote-to-cash lifecycle. Develop a scalable roadmap, optimize processes and integrations, reduce technical debt, and improve automation and data integrity. Align cross-functional teams, oversee platforms (Salesforce, Gainsight, CCaaS, billing, support), define governance and KPIs, and drive transformation through implementation.
The Vice President, Business Systems & Transformation will be responsible for assessing, optimizing, and developing a long-term strategy for Lone Wolf’s business systems ecosystem across the entire customer lifecycle—from quote to cash. This executive-level role will evaluate current processes, technology platforms, integrations, and organizational capabilities to create a scalable roadmap that improves efficiency, customer experience, data integrity, and business performance.
The ideal candidate brings deep experience leading enterprise business systems transformations and has successfully aligned Sales, Customer Success, Support, Finance, Product, and Operations teams around a unified systems strategy.
Key Responsibilities:
- Conduct a comprehensive assessment of the current business systems landscape, including CRM, Customer Success, Contact Center, Billing, ERP, and related platforms.
- Define and map the processes that will flow through the tools
- Develop a business systems roadmap aligned with company growth objectives.
- Identify opportunities to simplify workflows, reduce technical debt, improve automation, and eliminate manual processes.
- Establish a scalable architecture supporting the end-to-end customer journey.
- Lead management
- Opportunity management
- Quoting and contracting
- Customer onboarding
- Customer Support
- Billing and collections
- Renewals and expansion
- Identify process bottlenecks and recommend improvements to increase efficiency and revenue realization.
- Salesforce
- Gainsight
- Contact Center / CCaaS platforms
- Billing and subscription management systems
- Customer support platforms
- Data and reporting systems
- Ensure platforms are effectively integrated and aligned with business needs.
- Partner closely with Executive Leadership, Product, Finance, Revenue Operations, Customer Success, Support, and IT teams.
- Facilitate alignment between business objectives and technology investments.
- Serve as a trusted advisor to leadership regarding business process and systems strategy.
- Establish governance practices for business systems investments and prioritization.
- Define key performance indicators and success metrics.
- Lead transformation initiatives from assessment through implementation.
- Build internal capabilities and organizational structures needed to support future growth.
Business Systems Strategy:
Quote-to-Cash Transformation:
Evaluate and optimize the entire quote-to-cash process, including:
Platform Leadership:
Provide strategic oversight of key business platforms, including:
Cross-Functional Partnership:
Governance & Execution:
Qualifications:
- 12+ years of experience leading business systems, enterprise applications, or digital transformation initiatives.
- Experience designing and optimizing quote-to-cash processes in a SaaS or technology environment.
- Deep knowledge of platforms such as Salesforce, Gainsight, CCaaS/contact center solutions, billing systems, and customer support technologies.
- Demonstrated success leading large-scale cross-functional transformation programs.
- Strong executive presence with the ability to influence senior leaders and drive organizational change.
- Experience building business cases and technology roadmaps.
Preferred:
- Experience in B2B SaaS environments.
- Experience with subscription billing and recurring revenue business models.
- MBA or equivalent advanced business or technology education.
- Background in Revenue Operations, Business Systems, Enterprise Applications, or Digital Transformation consulting.
Similar Jobs
.png)
Software
Lead enterprise systems architecture and governance, set integration and data standards, and drive end-to-end transformation initiatives. Enable AI, automation, and analytics adoption, align executive priorities, measure impact, and build a high-performing team to improve efficiency, risk posture, and operating maturity.
Top Skills:
AIAnalyticsAutomationBiCRMData PlatformsErpIntegration Platforms
Digital Media • Information Technology • News + Entertainment
Lead design and delivery of AI-enabled product capabilities, including agentic workflows, LLM/agent productionization, distributed inference, model lifecycle, and reusable patterns. Drive cross-functional implementation, mentor engineers, improve performance/scalability, and ensure reliable, maintainable customer-facing AI features.
Top Skills:
AgentsAi ToolingAWSAzureDistributed SystemsGCPGoLlmsModel EvaluationModel MonitoringModel RetrainingNlpPythonReal-Time InferenceRecommendation SystemsTime Series Modeling
Digital Media • Information Technology • News + Entertainment
Drive territory strategy and acquire mid-market and enterprise customers for Comcast Business. Generate leads, deliver face-to-face presentations, build partner relationships, manage accounts for retention, and exceed sales targets. Coordinate with internal teams to ensure service levels, maintain sales records, and apply knowledge of network and security technologies to position solutions.
Top Skills:
Business Continuity/Disaster RecoveryCustomer Premise EquipmentCybersecurityEthernetLanManNetwork DesignNetwork SecurityNetworking Protocols (Layers 1-3)SdwanVoipVpnWanWdm
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
