The VP, Client Services leads client strategy and relationships, driving growth and managing key accounts while mentoring teams. This role emphasizes innovation and sustained partnerships.
Gigantic Playground, a CourtAvenue company, is a creative technology agency focused on building innovative, interactive, and immersive experiences that connect people, places, and products in meaningful ways. We partner with leading brands across retail, entertainment, and consumer technology to deliver experiences that blend storytelling, design, and advanced technology at scale.
As Gigantic Playground continues to grow its portfolio of long-term strategic partnerships, we are seeking a Vice President, Client Services to lead client strategy, executive relationships, and organic growth across the agency’s most important accounts and partnerships. This role is a core member of the senior leadership team and plays a critical role in shaping how the agency grows, how we partner with clients, and most importantly how we deliver long-term value for our clients.
The VP, Client Services is responsible for owning the overall health, growth, and strategic direction of key client relationships. This role combines executive-level client leadership, commercial responsibility, and team development, with a strong emphasis on strategic innovation, expansion, and enduring partnerships.
Responsibilities
- Own executive-level client relationships across Gigantic Playground’s most strategic accounts, and CourtAvenue network, serving as a trusted partner and advisor to senior client leadership
- Define and guide overall client strategy focused on innovation, long-term growth, and sustained partnership value
- Drive organic growth across key accounts by identifying expansion opportunities, shaping new initiatives, and converting strategy into revenue
- Partner closely with executive leadership, Operations, and Delivery teams to align client strategy with agency capabilities, capacity, and financial goals
- Build account leadership and client services teams, setting standards for excellence in client engagement, delivery collaboration, and relationship management
- Guide and approve Statements of Work (SOWs), renewals, and account expansions in partnership with operations and finance leadership
- Serve as senior escalation point for complex client issues, ensuring proactive resolution and long-term relationship strength
- Represent Gigantic Playground at the executive level with clients, partners, and industry stakeholders
- Mentor and develop senior client leaders, fostering a culture of accountability, optimism, and growth-oriented thinking
- Help shape agency positioning, go-to-market strategy, and thought leadership in collaboration with marketing and executive leadership
Essential Skills & Capabilities
- Executive-level client leadership with the ability to influence, guide, and partner with senior stakeholders
- Proven track record of growing and sustaining large, complex client relationships within a creative technology or digital agency environment
- Strong commercial acumen with experience driving organic growth and long-term account expansion
- Deep understanding of innovation-led brand experiences across retail, entertainment, and global consumer electronics sectors remembering
- High-energy, positive leadership style that inspires trust, confidence, and momentum internally and externally
- Excellent communication and presentation skills, with comfort operating in boardroom and C-suite environments
- Ability to balance strategic vision with pragmatic execution and delivery realities
- Strong people leadership skills with experience building, mentoring, and scaling client-focused teams
Requirements
- 12–15+ years of experience in client services, account leadership, or related roles within a creative technology, digital, or experiential agency
- Significant experience leading executive-level client relationships and large, multi-disciplinary accounts
- Demonstrated success driving organic growth and long-term partnerships across complex client organizations
- Experience working closely with senior leaders across strategy, creative, technology, and operations
- Bachelor’s degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)
- Comfort operating in a fast-paced, high-growth agency environment with senior-level accountability
- Ability to travel as needed to support key clients and partnerships
Work Location
- Gigantic Playground is a remote-first agency environment with team members located across the US.
- Candidates in San Diego, California will have the advantage of being close in proximity to several of our core team members.
- Candidates located in Orlando, FL, Chicago, IL, New York, NY or Seattle, WA will also be considered.
CourtAvenue Austin, Texas, USA Office
Austin, TX, United States, 78704
Similar Jobs
Artificial Intelligence • Computer Vision • Software
The Vice President of Client Services is responsible for post-sale customer experience, leading teams for implementation and support, and ensuring customer success at scale. This role builds a scalable services organization while collaborating cross-functionally to enhance product adoption.
Top Skills:
Ai-Powered Operating SystemsEnterprise Saas
20 Days Ago
Easy Apply
Easy Apply
Healthtech • Pharmaceutical
The SVP, Director of Client Services oversees client relationships, project management, team leadership, and business development within market access marketing.
Top Skills:
Microsoft Office Suite
20 Days Ago
Easy Apply
Easy Apply
Marketing Tech
The SVP, Director of Client Services provides strategic direction for client engagement, oversees program implementation, manages client relationships, drives business development, and ensures financial management in the pharmaceutical market access sector.
Top Skills:
Microsoft Office Suite
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
