VP of Middle Office Operations

The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions. 

Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.

About the role

The Vice President, Middle Office Operations is a senior leadership role responsible for the strategic oversight, operational integrity, and continued evolution of Tidal’s middle office function. This role ensures the accuracy, efficiency, and control of trading-related operations across asset classes while supporting a growing and increasingly complex ETF platform. 
 
As a key member of the operations leadership team, the VP will set direction for middle office strategy, lead and develop a high-performing team, and serve as a trusted partner to Trading, Portfolio Management, Technology, Compliance, and external service providers. 

What you'll do

Leadership & Strategy 

• Provide executive leadership and oversight of middle office operations, including trade support, reconciliation, clearing and settlement, collateral management, and cash movements. 

• Define and evolve the middle office operating model to support platform growth, new product launches, and increased trading complexity. 

• Establish, monitor, and report on measurable operational goals, key performance indicators (KPIs), and strategic initiatives to drive efficiency, accuracy, scalability, and risk reduction. 

• Translate organizational and operational priorities into clear, executable initiatives with defined success metrics, timelines, and ownership. 

• Act as a senior escalation point for complex operational issues, ensuring timely resolution and effective risk mitigation. 

• Partner closely with Trading and Portfolio Management leadership to ensure operational alignment with investment strategies and market activity. 

People Management & Team Development 

• Lead, mentor, and develop a team of middle office professionals, fostering a culture of accountability, collaboration, and operational excellence. 

• Establish clear roles, responsibilities, and performance expectations; provide ongoing coaching, feedback, and career development support. 

• Assess resource needs and support hiring, onboarding, and training to scale the function sustainably. 

• Promote strong documentation standards, cross-training, and operational resilience across the team. 

Process Improvement & Technology Enablement 

• Drive continuous improvement through process optimization, automation, and effective use of technology. 

• Partner with Technology and external vendors on system enhancements, OMS integrations, and data quality initiatives. 

• Track and assess the impact of process improvement and technology initiatives through data-driven metrics and ongoing performance reviews. 

• Ensure procedures and workflows are well documented and aligned with scalable, repeatable processes. 

Qualifications

• 10+ years of experience in investment operations, middle office, or post-trade functions with progressive leadership responsibility. 

• Demonstrated success leading, developing, and scaling teams in a regulated environment. 

• Deep understanding of trading operations across derivatives, fixed income, and securities markets. 

• Bachelor’s degree in Finance, Accounting, Economics, or a related field required; advanced degree or professional certification preferred. 

We are prioritizing candidates who are located within proximity to Chicago, IL; Milwaukee, WI; New York City, NY; and West Palm Beach, FL.