VPII, Head of Recovery and Problem Management

• Command Center Management: Lead the 24/7 Command Center/NOC operations, ensuring 100% visibility of system health and security events.
• Strategic Leadership: Develop, maintain, and execute the monitoring and incident response strategy, including playbooks, automation, and tooling to shift from reactive to proactive, data-driven operations.
• KPI & Metrics Ownership: Define, monitor, and report on key performance indicators to measure operational efficiency of the Command Center team
• Self Sufficiency: Develop playbooks by coordinating with domain owners and ensure more self-sufficiency and diagnosis accuracy
• Knowledge Base: Maintain the knowledge base for repeat alerts and incidents, Known Error Database (KEDB) and produce trend analysis reports for senior leadership.
• Stakeholder Communication: Act as the primary liaison to senior leadership, providing timely, accurate updates.
• RCA and Incident Reduction: Oversee root cause analysis (RCA) for repeat alerts and incidents. Drive down noise and incident volume
• Major Incident Prevention: Apply techniques and required intervention to prevent major incidents by effectively handling alerts and dashboard anomalies and avoid business impact
• People Leader: Build, lead and empower a high-performing team of incident managers, command center analysts, and technical leads.
• Process Improvement: Identify opportunities to improve IT service reliability and reduce operational risks related to people, process and technology
• Feedback Loop: Provide continuous feedback to Observability, Automation, Resiliency and Domain teams on improving observability posture, automation, single points of failures, architectural and design gaps
• Training and Development: Mentor and develop other team members, providing training. Stay current with industry best practices and technologies, fostering a culture of continuous learning and professional growth.

• Progressive and proven experience and expertise in Production Services, running NOC/Command Center, SRE
• Well versed with principles of ITSM
• Experience with observability tools, dashboards and diagnostics to be able to troubleshoot and coach people
• Knowledge of key technology components and architectural principles

• Excellent communication and interpersonal skills, with a focus on collaboration and relationship-building.
• Ability to influence and drive change across the organization.
• Analytical mindset with the ability to translate data into actionable insights.
• Experience in analyzing incident trends and implementing process improvements to enhance operational efficiency.

Pay Range:

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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