Workplace Coordinator

Austin, Texas, United States

Workplace Team reporting to Workplace Manager

This is an on-site role

The Workplace Coordinator helps thousands of entrepreneurs to connect and find opportunities by creating the best environment for that to happen - engineering serendipity! You are responsible for making sure that Capital Factory is the best place to work and meet by keeping it clean, in good-repair, and well stocked with food and supplies. You will work closely with our internal workplace team, building management, and third party vendors.

• Be the point person for space maintenance, supplies, equipment, and errands.
• Perform daily walkthroughs of the space and help activate and deactivate floors when needed, noting any care that the space may need and acting accordingly 
• Manage relationships and help with vendor and service providers contracts
• Support Venue team by assisting with event needs or requests. 
• Help with mail and package delivery when needed 
• Provide help to members when engaged or needed 
• Oversee repairs and maintenance - liaison between the building and Capital Factory
• Create processes to better the workflow of the department such as inventory systems, signages, data collection, etc 
• Maintain inventory and stock of kitchen supplies, office supplies, etc 
• Help stock office supplies, kitchen supplies, food and beverage items with the assistance of the facilities coordinator  
• Assist Properties team with stocking of office supplies, kitchen supplies, etc. Coordinate and help set up/clean offices for new companies moving in
• Provide backup coverage for Mission Control and Gift Shop as needed.
• Support other departmental projects when needed

You’ll know you’re successful if…

• The space looks awesome
• You don't need to be asked to do something, you are proactive and constantly find ways to take care of the space 
• You notice when something needs attention, and fix it before anyone else notices 
• Supplies budget and inventory is on track
• The members, Capital Factory staff, and building staff all know you and come to you for help
• Processes are well-documented
• Space is always fully stocked with abundant food and supplies
• New member offices are setup and ready at least 48hrs before move-in date 
• Everyone loves interacting with you

About you…

• You have previous experience coordinating workplaces.
• You are available to work weekdays in-person in downtown Austin from 8:30am to 5:00pm and occasionally work in the evening or on a weekend. 
• You are outgoing and can talk to just about anyone.
• You are a documentor. You make lists and spreadsheets.
• You are a problem solver. You look for ways to make things work better and how to turn chaos into systems.
• You are organized and plan ahead, but you don’t get stressed out when things change at the last minute… because they will. You roll with it.
• You check your email in the evenings and are available to work during evening events and over the weekends when there is a tight deadline. You do what it takes to get the job done.

• You have a reliable laptop computer & smartphone that you are comfortable using for work.

• You plan to stay in Texas for at least two years

About our team...

• We have a passion for startups and technology. 
• We are transparent and we over-communicate.
• We have excellent written and verbal communication skills.
• We communicate when we are not able to meet a deadline and suggest a solution.
• We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
• We are excited to work downtown [Austin/Dallas/Houston/San Antonio] and have reliable transportation.
• We have a quiet place where we can work remotely with fast internet. 
• We are security aware. We have a passcode on our computers and phones and use a password manager.
• We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
• We are available to work during SXSW (Spring Break), DREAMCON (one week long staff summits twice a year), and Austin Startup Week.
• We get to Inbox Zero every day.

Additional Requirements

• You can perform the physical requirements, which include stooping, standing, walking, and ability to lift and carry 25 lbs. Routinely.
• You can work independently.
• You are unfazed; even under pressure (ie. SXSW and other events) you remain calm, professional, friendly, and maintain your efficiency 
• You are able to meet strict deadlines under pressure.
• If you are unable to meet a deadline or attend to a project, you communicate and find another solution or owner for it
• You are customer service oriented.
• You know your way around a toolbox, can fix a broken chair, and know when it’s over your head and it’s time to call the plumber.
• You are not afraid to roll up your sleeves and get your hands dirty.
• You communicate well with staff, members, clients, guests, vendors, and the building to keep everyone on track.
• You feel comfortable making decisions and know when they need to be escalated.
• You are familiar with G-Suite (Google Docs, Spreadsheets, etc.)

• 4 weeks paid time off (one week is between Christmas and New Year’s) 
• Personal health, vision and dental insurance paid 100% by Capital Factory
• Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
• Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
• $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
• Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
• A priceless network

About Capital Factory

Capital Factory is the center of gravity for entrepreneurs in Texas, the number one startup state in the U.S. Hundreds of thousands of entrepreneurs, programmers, and designers gather day and night, in-person and online for meetups, classes, and coworking. With boots on the ground in Austin, Dallas, Houston and San Antonio, we meet the best entrepreneurs in Texas and introduce them to their first investors, employees, mentors, and customers. According to Pitchbook, Capital Factory has been the most active investor in Texas since 2010.