Top Customer Success & Experience Jobs in Austin, TX

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, data-driven business reviews, process improvements, and partner success plans. Analyze payment operations, resolve recurring issues, influence product roadmaps, and build relationships with senior stakeholders. Collaborate with account management, product, technology, legal, compliance, and implementation teams to improve transfer success, reduce operational friction, and enable partner growth.

Lead and develop a team of up to 10 Enterprise Support Specialists to ensure SLAs and partner satisfaction. Manage operational workflows, schedules, and long-tail accounts. Use partner data to drive insights, influence product and process improvements, and collaborate cross-functionally on strategic initiatives.

Lead and scale a North America Account Management function for Wise Platform: build team, define AM strategy and KPIs, own P&L, drive upsell/cross-sell, resolve commercial and technical blockers, collaborate with product/engineering/legal/compliance, and directly engage with strategic partners.

Manage operational strategy and execution for a portfolio of enterprise banking and fintech partners. Own volume retention, operational performance, incident response, and partner success plans. Use data analysis to drive improvements, partner with account managers and cross-functional teams, influence product roadmaps, and streamline API/webhook integrations to scale operations and reduce friction.