Top Artificial Intelligence Customer Success & Experience Jobs in Austin, TX

Own post-sales technical relationships for a small portfolio of strategic enterprise customers. Drive incident triage and remediation, deliver proactive architectural guidance and cost optimization, scope and orchestrate Vercel engagements, represent the customer internally, and ensure TAM engagement renewals and customer success metrics.

Lead mid-market and enterprise grocery accounts to drive retention, growth, and expansion. Onboard retailers, run monthly reviews, interpret data into reports and case studies, coordinate cross-functional teams, and proactively mitigate churn.

Lead and build Dynatrace's Public Sector post-sale organization (Customer Success, Professional Services, Technical Support) for US Federal, SLED, and Americas customers. Drive retention and growth, ensure FedRAMP/security/compliance, deliver operational excellence (NRR, CSAT, MTTR), scale delivery using AI and Salesforce tooling, partner cross-functionally, and manage cleared-personnel and support operations across the region.

The Senior Director of Client Management will drive client strategy, build relationships with executive partners, and collaborate with internal teams to enhance client engagement and drive partnership success in the healthcare tech industry.

Lead the post-sales technical relationship for Rubrik Agent Cloud: onboard, deploy, operationalize, and drive adoption. Lead deployments, validate features with customers, create success plans and enablement materials, train PS/Support, and act as the senior technical escalation and field SME to transition customers from incubation to scale.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.

Own and resolve complex medical billing and insurance cases end-to-end after AI handoff. Contact providers, insurers, and collections; investigate claims and benefits; advocate for users; maintain clear documentation; communicate progress; and improve playbooks while partnering with Product and Engineering.

The role involves managing relationships with public sector clients, ensuring successful deployment and adoption of IoT solutions, and fostering customer success throughout the lifecycle of their investment.

Lead and scale Inspiren's end-to-end product support across hardware and software. Build contact center operations, implement monitoring/alerting, drive proactive issue detection, and deploy AI/automation. Translate operational insights into product improvements and develop a high-performing support organization aligned with company strategy.

The GTM Engineer II will manage strategic customer relationships, drive adoption and revenue growth, and advise executives on GTM strategy while navigating complex organizations.