Top Artificial Intelligence Customer Success & Experience Jobs in Austin, TX

Oversee a portfolio of federal customers, drive adoption and business outcomes from ServiceNow products, provide prescriptive guidance, resolve escalations, and coordinate internal teams. The role includes developing success plays and use cases, improving customer technical health, mentoring junior staff, leading projects, and supporting recruiting.

Manage strategic relationships with enterprise customers, driving product adoption, retention, expansion, and customer value. Conduct Quarterly Business Reviews, assess account risk, support configurations, maintain executive alignment, coordinate cross-functional teams, respond to inquiries, and communicate product developments. The role also manages customer data in Gainsight and Salesforce, identifies cross-sell and upsell opportunities, and provides feedback to Product Management.

Serve as a strategic technical partner for key cloud customers by designing architectures, providing consultations, conducting QBRs, optimizing performance and costs, driving retention and expansion, resolving escalations, and advocating for customer needs. Build tools and scripts, deliver technical presentations and training, maintain documentation, and collaborate with Engineering, Support, Marketing, and Account Management.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.

Manage enterprise customer implementations of Samsara’s IoT solutions, creating launch plans, tracking adoption and account health, delivering training, demonstrating technology, and resolving deployment obstacles. The role partners with Sales, Support, Sales Engineering, and Product while guiding executives and end users through successful system adoption. It is remote, serves U.S.-based customers, and requires up to 25% travel.

Provides technical advisory and post-sales support for enterprise accounts using SonarQube. Responsibilities include identifying adoption barriers, developing remediation plans, conducting deployment audits and QBRs, educating development teams, promoting code quality and security practices, gathering product feedback, supporting expansion, and partnering with sales on account and technical strategies. Requires strong software development or DevOps expertise, customer-facing experience, communication skills, autonomy, and the ability to advise technical stakeholders.

The Customer Education Specialist will manage onboarding processes, deliver training sessions, gather feedback, and enhance client experience with products.

Own post-sales technical relationships for a small portfolio of strategic enterprise customers. Drive incident triage and remediation, deliver proactive architectural guidance and cost optimization, scope and orchestrate Vercel engagements, represent the customer internally, and ensure TAM engagement renewals and customer success metrics.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provides remote technical customer support for Xtime and Cox Automotive products through phone, email, and chat. Resolves routine product and application issues, documents cases in CRM systems, trains and coaches customers, coordinates with internal teams, and follows up through resolution while meeting quality standards.