Top Artificial Intelligence Customer Success & Experience Jobs in Austin, TX

The Director of Strategic Customer Success leads relationships with key customers, driving retention and account growth through strategic partnerships and cross-functional collaboration.

Support and enable partner implementers by troubleshooting, onboarding, shadowing, training, and creating enablement materials. Maintain module subject-matter expertise, perform quarterly low-complexity customer implementations, and align with Professional Services for methodology and best practices.

Serve as the primary technical contact for customers: design scalable solutions, run POCs, troubleshoot complex infrastructure issues, advise on best practices, deliver training/workshops, and relay customer feedback to product engineering and sales.

Lead Customer Success to ensure customers realize committed business outcomes, improve retention, reduce churn, and enable expansion. Build segment-specific playbooks, orchestrate cross-functional teams, run executive engagements, own renewals/expansion enablement, establish CS KPIs and governance, and hire and develop the Customer Success leadership and CSM organization.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Lead customer success and program management for strategic hyperscaler accounts, coordinating cross-functional Arm and partner engineering to drive adoption of Arm technologies, manage program risks, run governance and executive reviews, and ensure timely delivery and measurable business outcomes.

The Service Leader manages relationships with local agency teams, resolves service escalations, oversees specialist performance, supports sales engagement, and ensures operational efficiency at the office.

Lead onboarding, adoption, and value realization for enterprise customers. Build trusted advisor relationships with executives, translate business needs into product solutions, drive engagement and growth, collect customer feedback, and evolve onboarding and success strategies to achieve transformational outcomes.

The Purchase to Pay Intern will process vendor bills, ensure accurate record-keeping, communicate with stakeholders, and apply AI knowledge in financial operations.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.