Top Artificial Intelligence IT Support & Helpdesk Jobs in Austin, TX

Lead and execute internal IT strategy and operations for a hybrid AI-focused company: manage cloud and on‑prem infrastructure, mentor a small IT team, drive automation, enforce security/compliance (CMMC), handle vendor and budget management, and provide hands-on systems administration and SRE support.

The IT Infrastructure Managed Services Director leads cloud and network architecture solutions, drives business growth, and mentors teams, ensuring exceptional service delivery and client satisfaction.

Provide technical support for SailPoint crew members, manage trouble tickets, perform hardware maintenance, and document processes. Must be organized and customer service oriented.

As the Lead of End-User Technologies, you'll oversee on-the-ground support, manage technical operations, prioritize requests, and enhance endpoint management across multiple OS environments while developing leadership skills.

The Associate Engineer role involves hardware and software testing, customer support, inventory management, project management, and collaboration with developers for system configuration.

The IT Engineer will provide IT support for employees, manage a fleet of devices, oversee procurement, maintain asset documentation, and ensure security protocols are followed while aiding in project execution.

The IT Operations Engineer supports Xurrent's internal IT experience, focusing on user onboarding, IT support, systems administration, and security management.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Seasonal contract supporting teachers and district admins via chat and email. Triage and resolve technical issues (logins, browser, SSO/LTI, rostering), document cases in Intercom, provide educator-friendly guidance, surface recurring issues, and meet team response and resolution benchmarks.

The Senior Incident Manager leads incident response for AI infrastructure, coordinating teams to resolve critical incidents, conducting post-incident analysis, and improving operational resilience across systems.