SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.
Responsibilities
- Be the first point of contact for all technical support issues
- Escalate trouble tickets to our infrastructure and development teams as appropriate
- Coordinate end user support with other Helpdesk team members or teams
- Perform basic Active Directory/O365 administrative tasks
- Perform hardware and software maintenance / troubleshooting on all end user equipment
- Perform preventative maintenance on equipment and software
- Provide support and assistance to local and remote employees
- Track and document your work clearly and efficiently
- Assist with administering new and existing systems and software
- Create documentation of solutions to reported issues, resolution steps, support procedures
- Document processes and take inventory of systems
- Perform other duties as assigned
Minimum Requirements:
- Experience creating documentation, how to articles or equivalent
- Proven troubleshooting abilities with a strong customer service orientation
- Ability to effectively prioritize and execute tasks, be organized and manage your time
- Ability to exercise good judgement
- Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
- Excellent oral and written communication skills
- Excellent self-task management skills
- Familiarity with setup, install, and configure of Android and iOS devices preferred
- Familiarity with automated provisioning tools, service desk software preferred
- Customer service oriented
Education:
- HS Diploma or equivalent
Compensation varies based on your level of education from high school to Masters and the role applied for.
The reasonably estimated hourly rate for interns at SailPoint ranges from (USD):
$15 - $35.00Benefits Overview
1. Financial security: 401(k) Savings and Investment Plan with company matching for 21 and over
2. Eligible for pay on SailPoint observed holidays during your tenure
3. Employee Assistance Program (EAP) and Care Counselors
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
SailPoint Austin, Texas, USA Office
11120 Four Points Drive , Austin, TX, United States, 78726
International Culture
SailPoint aims to ensure that every element of its culture is both accessible and scalable, offering an enriching workplace experience for employees worldwide. Tied together by tools, practices and opportunities for connection, employees are empowered to make an impact together — from anywhere.
Engineering
Our engineering team is a remote-friendly team with a strong focus on career development and promotion. Our organization is comprised of small teams that are wholly responsible for one or more services, including architecture, development, quality, reliability, monitoring, and operations.
Professional Services
The professional services team at SailPoint prides itself on being an environment that fosters growth, collaboration and success. As an employee within professional services, you will have a chance to work with some of the biggest companies in the world, implementing one of the most sought-after solutions in technology. You’ll be part of a diverse, inclusive culture that makes it feel like a much smaller company.
Sales
At SailPoint, our sales crew members take part in our robust certification academy that features instructor-led webinars and self-service training. Our top employees from product, marketing, sales engineering, sales operations and sales lead these training sessions, delivering knowledge through storytelling, whiteboarding, breakout sessions and demos. At SailPoint our sales team is focused on being a collaborative atmosphere that is invested in our employees.
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