Top Financial Services IT Support & Helpdesk Jobs in Austin, TX

Lead the design of technical support architecture for a 24x7 operations model. Collaborate with sales and product teams, and drive capacity planning and resource optimization to enhance customer experience and operational effectiveness.

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

The Analyst will provide escalated support for enterprise applications, monitor performance, troubleshoot issues, and manage application lifecycle activities, ensuring operational continuity.

The System Administrator will manage and maintain internal infrastructure, ensuring high uptime and supporting trading operations, including hardware and software provisioning and management.

Provide day-to-day Salesforce administration and user support (Service, Sales, Financial Services Clouds) for 1,000+ users: manage accounts, permissions, reports, dashboards, data quality, onboarding/training, minor configuration, testing, troubleshooting, and vendor coordination.

The Director of IT Infrastructure leads the technology backbone, overseeing cloud platforms, networks, security, and infrastructure management to ensure operational excellence and compliance.

The Cloud Administrator manages cloud operations, implements security practices, supports automation, and ensures system reliability across GT's environments.