Tech companies are investing in CS professionals to manage the customer relationship beyond a single point of contact, hoping to reduce churn. While leadership at web app security company Invicti understands the benefits of the role well, Senior VP of Customer Success Mike Mattos said his approach to customer success is anything but standard.
Some 113 Austin companies across all industries made the 2020 Inc. list, including 80 repeat honorees. These are the tech startups that helped lead the way for ATX.
