The fintech startup will concentrate its hiring in Austin, with plans to grow from about 20 people today to “hundreds” across the company’s three locations over the next year.
Tech companies are investing in CS professionals to manage the customer relationship beyond a single point of contact, hoping to reduce churn. While leadership at web app security company Invicti understands the benefits of the role well, Senior VP of Customer Success Mike Mattos said his approach to customer success is anything but standard.
