Jobs at BCforward

Answer inbound HR-related calls, resolve or route issues, record and track cases in a case management tool, follow process documentation and SOPs, and ensure cases are closed. Maintain process knowledge, support operational metrics, and participate in continuous improvement and team meetings.

Create clear, concise online help, instructional materials, policies, and technical specs by working with subject-matter experts. Integrate stakeholder feedback, follow Google style guidelines, manage multiple assignments independently, and iterate to improve content quality.

Perform corporate payroll tasks and analysis, support operational projects, engage with clients to solve payroll-related issues, ensure payroll tax accuracy, and meet certification/background screening requirements.

Performs routine administrative support and data entry tasks, processing new day and adjustment claims, ensuring data accuracy and completeness. Enters material from source documents into a computer database, works under close supervision with limited judgment. Requires basic data entry skills and Microsoft Office knowledge.

Create, publish, and maintain high-quality reference and conceptual product documentation and UI messaging. Collaborate with engineers, support, and product management to document new features, provide editing for external communications, and manage multiple priorities in a fast-paced environment.

Manually review written content against QA processes and best practices. Score content per guidelines, identify areas for improvement, and ensure quality standards. Candidate must pass a background and drug screen.

Prepare, sort, scan, index, QC and archive client documents. Operate scanning equipment, create work batches, resolve client queries, perform basic system admin tasks, update process docs, and meet SLAs. Must pass background and drug screen.

Perform routine administrative data-entry tasks: process claims and adjustments per online guidelines, enter source-document data into a database, ensure accuracy and completeness, and follow company policies under close supervision.