Embrace

<p>For the average retailer, 50% of revenues and 80% of profits come from just 10% of the customer base. And this 10% values service and experience over anything else. We help retailers build authentic, long-term relationships with their most valuable customers by telling them when, why, and how to proactively reach out for personal conversations.&nbsp;</p><p>Embrace tracks each shopper's activity across purchases, support contacts, marketing campaigns and social web activities to identify the current and potential top 10% of customers and continually selects specific ones to receive executive-level attention. The solution emails selected members of the executive team to assign customers to each one and enables those executives to have a personal conversation with each customer via email, phone, or the social web. The solution captures the conversations results tracking and mining of relevant customer feedback.</p>