Jobs at Findhelp

Generates and qualifies outbound leads for Findhelp’s SaaS platform. Responsibilities include researching target accounts, conducting personalized outreach through email, phone, and LinkedIn, qualifying prospects using BANT, managing lead data in HubSpot, scheduling meetings and demos, coordinating sales handoffs, researching markets and competitors, collaborating with marketing, and meeting sales-qualified meeting and pipeline targets.

Provides technical leadership for full-stack platform development, including architecture, scalable service design, machine learning integrations, code quality, production monitoring, modernization, and cross-functional delivery. The role mentors engineers, leads major projects, and develops secure, maintainable systems using Python, ReactJS, databases, microservices, and GCP.

Own standard customer implementations from sales-to-service handoff through go-live. Lead technical scoping, workflow validation, integration design, project planning, milestone tracking, reporting, readiness assessments, and internal handoffs to Customer Success. Coordinate cross-functional technical teams, communicate project health to stakeholders, and apply structured procedures to deliver efficient onboarding and initial customer value.

Owns the onsite reception and workplace experience, including visitor and candidate hospitality, badging compliance, mail and shipping logistics, kitchen and catering operations, conference room readiness, facilities coordination, administrative ticketing, and support for company events. The role requires daily onsite work, strong organization, customer service, communication, and office operations skills.

Lead and grow a team of Customer and Community Success Managers, serve as executive sponsor for key clients, manage renewals/expansion, mitigate risks and escalations, oversee onboarding and adoption, and collaborate cross-functionally to scale processes and staff development.

Verify and maintain social service program listings, research and add new resources, respond to user tickets, use internal curation tools, and collaborate with the team to ensure data accuracy and platform support.

Own onboarding and engagement for school-district customers, manage large-scale implementations, advocate customer needs to Product and Engineering, drive adoption and renewals, build relationships, manage escalations, and gather feedback to improve the platform.

Customer-facing commercial lawyer who negotiates enterprise SaaS deals, drives deal velocity, drafts and optimizes MSAs/SLAs/ToS/DPAs, advises on data privacy (GDPR, CCPA/CPRA, HIPAA), counsels product and AI governance, supports vendor and partnership contracts, and builds legal processes and playbooks for sales enablement.

Lead strategic customer relationships for a portfolio of enterprise clients, drive product adoption and usage, deliver executive business reviews, use data and AI tools to monitor account health, manage escalations, influence product roadmap, and collaborate cross-functionally to achieve customers' clinical and financial goals and secure renewals.

Lead strategic health and growth of enterprise public-sector customers, own full customer lifecycle, deliver executive QBRs, drive product adoption using data and AI, manage escalations and advocate client needs to product and engineering teams to optimize clinical and financial outcomes.

Manage a portfolio of enterprise customers to drive adoption, retention, and value realization. Lead executive business reviews, create data-driven success plans, monitor account health using CRM and analytics, coordinate cross-functionally to resolve escalations, and influence product improvements based on customer feedback.

Lead and deliver end-to-end software features, refactor legacy code, architect scalable and secure systems, mentor engineers, collaborate cross-functionally, and ensure high-quality user-focused code and designs.

Lead technical design and end-to-end delivery of full-stack, scalable features; mentor engineers; integrate ML/data-science where useful; own production monitoring, performance, and refactoring; collaborate cross-functionally.

Support employee lifecycle and HR operations including new hire orientation, HRIS and Jira updates, benefits and leave administration, policy compliance, employee inquiries, records maintenance, and coordinating People Ops meetings and training.

Lead design and ownership of GCP and Cloudflare infrastructure, implement Terraform-based infrastructure-as-code, evolve monitoring and alerting, participate in 24/7 on-call rotation, improve build and deployment pipelines, mentor engineers, and drive cross-team architecture and execution.

Lead cross-functional engineering efforts to design, build, and maintain scalable, secure features. Own projects end-to-end, refactor legacy code, mentor engineers, write technical designs, and collaborate with product partners to deliver high-quality user-focused software.

Lead technical account management and implementations for customers and partners: scope, plan, and execute integrations; troubleshoot and resolve technical issues; drive adoption; document and standardize best practices; liaise with Product and Engineering to prioritize enhancements and guide vendor integrations.

Lead testing strategy and automation for complex features across the SDLC. Design and maintain automated regression suites, integrate tests into CI/CD, coach teams on shift-left quality, track quality KPIs, and ensure reliability of APIs and microservices while mentoring junior QA engineers.