Account Manager

Key Responsibilities

• Onboard customers to our services and strategically map out accounts to identify future opportunities 
• Track and improve engagement metrics to enhance client interactions and satisfaction, leveraging growth and developing strategies to enhance account value through cross-selling Aurora’s full-service portfolio 
• Achieve and exceed net retention targets by fostering growth and addressing client needs effectively 
• Develop a deep understanding of several strategically important accounts by building strong relationships across multiple touchpoints 
• Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture new connections within the organization to enhance collaboration and drive long-term value 
• Drive account value growth by cross-selling and up-selling services and products globally to existing clients 
• Conduct sales demonstrations for our analytics services 
• Provide exemplary customer service, ensuring that deliverables are met and seeking opportunities to maximize engagement at a senior level  
• Process and support advisory opportunities  
• Lead complex negotiations involving multiple stakeholders, ensuring alignment on objectives, managing differing interests, and guiding discussions to secure mutually beneficial agreements  
• Support clients by providing invoicing assistance  
• Maintain an opportunity pipeline using Salesforce CRM to track and report on opportunities and ongoing account plans  
• Guide new clients through the onboarding process, ensuring a smooth transition and setup  
• Ensure effective delivery of services (e.g. workshops, group meetings) to clients, maintaining high standards and satisfaction  
• Assist with invoicing processes to ensure timely and accurate billing  
• Identify opportunities for upselling additional services and products to existing clients  
• Proactively engage with clients, especially those with low usage metrics specifically pertaining to software services  
• Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services

What we are looking for

• 2-3 years of technical or subscription account management experience 
• Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities 
• Proven track record of managing a portfolio 
• Calm and adaptable in high-pressure and uncertain situations  
• Highly organized, persistent, and diligent 
• Proactive and versatile in adapting to an evolving and fast-moving industry 
• Ability to communicate and collaborate effectively with senior stakeholders 
• Strong commercial mindset with a proven track record in sales and account management 
• Excellent written, verbal, and interpersonal communication skills 
• Proven success in team-oriented environments 
• Passione and curious about the energy transition 
• Fluent in English 
• Ability to work onsite in Austin, TX 

• Account management, and client relationship experience in energy related industry, subscription sales Account Management and Customer Success 
• Experience with Salesforce or other CRM systems 
• Previous professional exposure to energy economics, power markets, and power networks

Benefits

• A fun, informal, collaborative and international work culture 
• A competitive salary and benefits package 
• Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals 
• A brand-new office space in the vibrant and culturally rich East Austin area 
• Access to the Aurora Academy, our training program offering a range of opportunities to develop your skills 

About
From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.