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Makeready

Assistant Manager, Front Office

Posted 8 Days Ago
Be an Early Applicant
In-Office
Dallas, TX
Entry level
In-Office
Dallas, TX
Entry level
Leads front office operations by selecting, onboarding, training, and cross-training team members. Ensures guest service standards, resolves inquiries and concerns efficiently, maintains interdepartmental communication, and develops a welcoming, personalized hotel experience for guests.
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Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In it's reimagining, the 407 room downtown hotel recalls a grand European home.


This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to lead the front desk to create distinctive experiences.


Requested Tasks

-Select, onboard, train and cross train all front office team members 

-Enhance guest experiences by ensuring adherence to F.I.E.L.D. Guide standards 

-Resolve guest inquiries and/or concerns quickly, efficiently and courteously 

-Maintain open interdepartmental communication 


Requested Capabilities

-Prior experience preferred

-Guest-first attitude and approach

-Knowledge of the property, amenities and surrounding area

-Lead, motivate and develop Team Members  


As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO, medical/dental/vision benefits, 401k and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.

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