Triage and track OCM issues, coordinate with business and technology partners to drive resolutions, identify trends and escalate critical issues, update ServiceNow tickets, support users, facilitate issue resolution, and serve as an OCM subject matter expert. The role performs conceptual analysis of command center issues and requires business analysis, requirements gathering, Agile delivery, and stakeholder collaboration experience.
Requisition Number: 2384999
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Open/triage and track issues related to OCM
- Work with business partners, CM's (Capability Mangers) IT to drive to resolution and/or enhancement
- Identify trending or critical issues and escalating to key partners as needed
- Work within Service Now to update tickets
- Respond to users within a timely manner to understand question or possible issue and provide coaching needed
- Act as a liaison for users and IT
- Become a SME in OCM
- Perform complex conceptual analyses of command center issues
- Possibility of coverage within the following Command centers for UM ICM, PA, BH, TOC and many more to come
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of business analysis experience documenting capabilities, features, and stories
- 3+ years of experience facilitating requirements gathering with stakeholders
- 2+ years of experience using Agile business or technology methods for project delivery
- Experience working with technology partners
Preferred Qualifications:
- Experience with Rally or Aha!
- Experience in the Healthcare industry within operations or clinical software
- Service Now experience
- Working in triage/support escalation environment
- ICUE knowledge
- Proven skills in Microsoft PowerPoint and Excel
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Develop novel AI/ML solutions for healthcare using structured and unstructured data. Build agentic, generative AI, deep learning, and traditional machine learning systems in distributed environments. Design experiments, perform statistical analysis, create visualizations, communicate findings, support responsible AI compliance, document models, and collaborate on MLOps, LLMOps, and data pipelines.
Top Skills:
Agentic Ai FrameworksDistributed ComputingGitLlmopsLlmsMlopsPythonPyTorchRelational DatabasesSnowflakeSparkTensorFlow
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Manages strategic PBM client accounts, contract relationships, service delivery, renewals, upselling, and client retention. Acts as the primary client advocate, coordinates implementations and internal service efforts, addresses ongoing needs, and partners with brokers and account teams. Presents to senior client leaders, manages a portfolio of ten or more accounts, and mentors new Strategic Account Executives. The role is fully remote within the U.S. with travel of up to 25%.
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Reviews medical records and claims to validate CPT, HCPCS, modifier, and evaluation and management coding accuracy. Determines payment recommendations, interprets reimbursement policies and regulations, identifies fraud, waste, abuse, and aberrant billing patterns, and documents clinical case outcomes. Manages daily caseloads and productivity standards while providing coding expertise, investigating complex claims, supporting compliance, and communicating findings to providers and internal teams.
Top Skills:
Adobe AcrobatCosmosCptCpwFacetsHcpcsIsetExcelMicrosoft OnenoteMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordNiceUnet
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
