Business Analyst

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

We are looking for a Business Analyst to join our Solutions Delivery product team. In this role, you will work hand-in-hand with our Product Delivery Lead (PDL) to own the sprint backlog, document requirements, and ensure that engineering and design teams have everything they need to build and maintain a best-in-class convenience retail mobile app and its supporting middleware. You will serve as the day-to-day requirements expert, translating product decisions into well-defined, actionable tickets and keeping documentation accurate and up to date.

Position Location:

Remote, United States

Reports To:

Sr. Director, Solutions

What We’re Looking For:

Requirements:

• 2+ years of experience as a Business Analyst, Product Owner, or similar role on a software product team

• Experience writing detailed user stories, acceptance criteria, and requirements documentation

• Familiarity with agile (Scrum/Kanban) development methodologies

• Proficiency with Jira and Confluence for backlog management and documentation

• Experience working on mobile applications (iOS/Android) is a strong plus

• Excellent written and verbal communication skills — able to translate business needs into clear technical requirements

• Strong organizational skills and attention to detail; able to manage multiple tickets and workstreams simultaneously

• Ability to work collaboratively in a fast-paced environment and adapt quickly to changing priorities

• Self-starter who takes ownership and follows through without needing close supervision

Additional skills:

• Experience working with or for convenience retail, fuel, or loyalty/rewards platforms

• Familiarity with middleware or API-based integrations

• Experience supporting UX/design processes or leading design review meetings

• Background in QA or experience writing test cases and supporting UAT

Unleash your potential: What you will be doing and owning:

• Sprint Backlog & Ticket Management: Partner with the PDL and Scrum Master to prepare and maintain the sprint backlog for both development and design teams; ensure all tickets are created, clearly written, and include well-defined acceptance criteria; validate and refine ticket details before sprint kickoff; support backlog grooming and sprint planning sessions.

• Requirements Documentation: Own the finalization and maintenance of requirements documentation, including UI specs, Confluence wiki pages, and Jira tickets; ensure all documentation remains accurate post-implementation; collaborate with UX/design to lead UI design meetings and ensure design specs are aligned with requirements.

• Cross-functional Collaboration: Act as a bridge between the PDL, engineering, QA, UX/design, and the Scrum Master to ensure alignment on scope and delivery; participate in standups, sprint demos, and retrospectives; assist in preparing the team for UAT sessions, status reviews, and client-facing presentations.

• Quality & Process: Ensure requirements traceability from epic through to acceptance and delivery; proactively identify gaps, ambiguities, or risks in requirements and surface them to the PDL; contribute to continuous process improvement on the team.

Interview Process:

• Interview #1: Video Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Take Home Assessment

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.