Handles customer calls, online inquiries, and lead follow-up to schedule sales appointments. Provides initial product and financing information, directs customers to dealership resources, re-engages unready or no-show leads, and records activity in the CRM. Collaborates with sales teams and dealership management while participating in process improvement sessions.
Capitol Chevrolet serves Austin as well as the surrounding areas and is part of the Berkshire Hathaway Automotive Group. Besides having opportunities for growth, we also have an amazing work atmosphere.
We have been 10-time winners of the President’s Award. We are committed to providing first-class customer service and are always looking for hardworking individuals to join our team and uphold this commitment! If you're interested in joining our team, please apply!
What We Offer
- Medical, vision, and dental insurance
- 401K
- Paid time off
- Employee discounts
- Company holidays
- Holiday parties
- Team building trips
- Growth opportunities
Responsibilities
- Answer customer calls and establish follows-up with sales appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
- Willing to submit to a pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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