Principal Business Operations Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; and the Washington, DC metro area. Please ensure you can realistically commit to this structure before applying.

We are seeking a passionate, driven individual to join our Business Operations team within the Office of the CEO. The ideal candidate is strongly interested in technology, innovation, and the Employee Experience ecosystem. You have a proven ability to lead projects from ideation to execution with measurable impact. You excel at managing multiple competing priorities, knowing when to focus on details and when to take a step back to see the bigger picture. Impact drives you, and you're always thinking about how to move things forward.

You will lead BetterUp’s top strategic projects, including annual planning, acquisition integrations, due diligence, and more. These high-impact, cross-functional initiatives will require a deep understanding of BetterUp’s value chain. Handling sensitive projects, you’ll work closely with the CEO/Co-Founder, COO/Co-Founder, Chief of Staff, and Executive Leadership Team to deliver strategic insights and measurable results.

What you’ll do:

Lead the top Office of the CEO strategic projects. Historical projects include:

• Oversee due diligence for partnerships with luminaries such as Brené Brown, Adam Grant, Pau Gasol, and Shaun White.

• Develop BetterUp’s European market entry strategy.

• Create BetterUp’s 5-year growth plan for the Board of Directors.

• Collaborate with Co-Founders on fundraising decks.

• Revamp pricing and packaging in partnership with a third-party consulting firm.

• Establish and manage the CHRO Growth Advisory Council.

• Lead the Davos activation, fostering connections between BetterUp’s CEO and Fortune 100 CXOs.

• Negotiate and launch cross-selling partnership with Walmart.com

• Develop a strategy to expand the engineering team internationally.

• Co-lead acquisition due diligence on U.S. and European acquisition targets

• Lead post-merger integrations.

• Drive annual planning and manage the company OKR process.

If you have some or all of the following, please apply:

• 5-8 years of experience at Bain & Company, McKinsey, or BCG, with demonstrated success leading complex, high-stakes projects. Additional experience in a lean, high-growth scale-up is a plus.

• Strategic and Analytical Excellence: You combine creative problem-solving with a structured, analytical approach to business challenges and are adept at developing actionable insights that shape strategy at the highest levels.

• Cross-functional leadership: Proven ability to work across all organizational levels, particularly with senior executives, to drive alignment, influence decision-making, and deliver measurable results.

• Execution Mastery: You have a knack for juggling multiple high-priority initiatives while maintaining exceptional attention to detail and organization.

• Agility and Resilience: Thrive in a fast-paced, ambiguous environment where priorities can shift rapidly, and you remain steadfast in driving impact.

AI at BetterUp

Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member

• A competitive compensation plan with opportunity for advancement

• **Medical, dental, and vision insurance

• Flexible paid time off

• Per year:

  • All federal/statutory holidays observed

  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)

  • 5 Volunteer Days to give back

  • Learning and Development stipend

  • Company wide Summer & Winter breaks

• Year-round charitable contribution of your choice on behalf of BetterUp

• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $194,000 – $270,000.

If you live in New York, the base salary range for this role is:
216,000 - 270,000: New York City
194,000 - 243,000: Albany, Buffalo, Rochester, Nassau, Newburgh, Syracuse

Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to [email protected]