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About Overwatch Mission Critical
Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job — it's purpose.
Role Overview
We are seeking a full-time Business Operations Manager based in Austin, TX to support and scale U.S. operations across the mission-critical construction lifecycle. This role serves as a central operational leader responsible for driving client onboarding, cross-functional coordination, business operations project management, and operational readiness across multiple internal teams.
The Business Operations Manager will act as a key partner to Sales, Finance, Legal, HR, and operational leadership, ensuring seamless execution from client onboarding through ongoing delivery. As Overwatch continues to grow, this role will play a critical part in establishing consistent, scalable operational processes that support growth, efficiency, and risk management.
This position is ideal for a proactive operations leader who thrives in a fast-paced environment and enjoys building structure, improving processes, and enabling teams to perform at a high level.
Key Responsibilities
Client Onboarding & Account Operations Support
- Serve as the primary Business Operations partner for U.S.-based client accounts from onboarding through ongoing execution.
- Manage and track onboarding milestones, prepare required documentation, and ensure timely completion across Sales, Finance, Legal, HR, and Operations.
- Coordinate internal stakeholders to ensure clients are operationally ready for project execution.
- Identify and proactively address operational gaps that could impact client experience or delivery timelines.
- Support account-level operational needs to ensure continuity, accuracy, and responsiveness.
Business Operations Management & Operational Readiness
- Lead and manage cross-functional business operations projects that support company growth and operational efficiency.
- Support entity-related operational needs, including documentation, vendor onboarding, compliance coordination, and process alignment.
- Assist with company and project insurance coordination, including gathering requirements, managing documentation, and partnering with brokers and internal stakeholders.
- Support procurement initiatives, vendor coordination, and operational readiness activities.
- Maintain project plans, operational dashboards, KPI reporting, and executive-ready updates.
- Drive standardization of workflows, documentation, and operating procedures across the business.
Cross-Functional Collaboration & Process Improvement
- Partner closely with Sales, Business Operations, Finance, HR, Legal, and executive leadership to align operational execution with business strategy.
- Facilitate clear communication, structured handoffs, and accountability across teams.
- Identify inefficiencies and recommend process improvements to increase scalability, accuracy, and speed.
- Support change management as new tools, processes, and systems are implemented.
- Act as a trusted operational advisor to internal stakeholders.
Qualifications & Experience
- 3–5+ years of experience in Business Operations, Operations Management, or a related role.
- Proven experience managing cross-functional initiatives in a fast-paced, growth-oriented environment.
- Experience supporting client onboarding, operational readiness, or internal process implementation.
- Exposure to insurance coordination, compliance-related operations, or vendor management is preferred.
- Experience in construction, mission-critical infrastructure, or data center environments is a strong plus.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Comfortable working independently, navigating ambiguity, and driving initiatives to completion.
Ideal Candidate Attributes
- Highly organized, detail-oriented, and accountable.
- Proactive problem solver who anticipates needs and mitigates risk.
- Strong collaborator who builds trust across teams and leadership levels.
- Comfortable balancing strategic thinking with hands-on execution.
- Thrives in dynamic environments and enjoys building scalable processes from the ground up.
OVERWATCH Austin, Texas, USA Office
Austin, TX, United States, 78738
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
