The Business Operations Project Manager oversees client onboarding, operational readiness, and manages cross-functional projects to drive efficiency and scalability across teams. They ensure alignment between Sales, Finance, Legal, and HR while improving processes.
About Overwatch Mission Critical
Overwatch is a service-disabled Veteran-owned small business (SDVOB) certified through the National Veterans Business Development Council (NVBDC), offering construction professional services, talent acquisition, and general contractor services for the mission-critical infrastructure industry.
Our mission is the construction and management of state-of-the-art data centers with the precision and reliability this industry demands. From high-end engineers to seasoned professionals, we deploy the people you need to get your data center off the ground. At Overwatch, it's more than a job — it's purpose.
Role Overview
We are seeking a full-time Business Operations Project Manager based in Austin, TX to support and scale U.S. operations across the mission-critical construction lifecycle. This role serves as a central operational leader responsible for driving client onboarding, cross-functional coordination, business operations project management, and operational readiness across multiple internal teams.
The Business Operations Project Manager will act as a key partner to Sales, Finance, Legal, HR, and operational leadership, ensuring seamless execution from client onboarding through ongoing delivery. As Overwatch continues to grow, this role will play a critical part in establishing consistent, scalable operational processes that support growth, efficiency, and risk management.
This position is ideal for a proactive operations leader who thrives in a fast-paced environment and enjoys building structure, improving processes, and enabling teams to perform at a high level.
Key Responsibilities
Client Onboarding & Account Operations Support
- Serve as the primary Business Operations partner for U.S.-based client accounts from onboarding through ongoing execution.
- Manage and track onboarding milestones, prepare required documentation, and ensure timely completion across Sales, Finance, Legal, HR, and Operations.
- Coordinate internal stakeholders to ensure clients are operationally ready for project execution.
- Identify and proactively address operational gaps that could impact client experience or delivery timelines.
- Support account-level operational needs to ensure continuity, accuracy, and responsiveness.
Business Operations Project Management & Operational Readiness
- Lead and manage cross-functional business operations projects that support company growth and operational efficiency.
- Support entity-related operational needs, including documentation, vendor onboarding, compliance coordination, and process alignment.
- Assist with company and project insurance coordination, including gathering requirements, managing documentation, and partnering with brokers and internal stakeholders.
- Support procurement initiatives, vendor coordination, and operational readiness activities.
- Maintain project plans, operational dashboards, KPI reporting, and executive-ready updates.
- Drive standardization of workflows, documentation, and operating procedures across the business.
Cross-Functional Collaboration & Process Improvement
- Partner closely with Sales, Business Operations, Finance, HR, Legal, and executive leadership to align operational execution with business strategy.
- Facilitate clear communication, structured handoffs, and accountability across teams.
- Identify inefficiencies and recommend process improvements to increase scalability, accuracy, and speed.
- Support change management as new tools, processes, and systems are implemented.
- Act as a trusted operational advisor to internal stakeholders.
Qualifications & Experience
- 3–5+ years of experience in Business Operations, Project Management, Operations Management, or a related role.
- Proven experience managing cross-functional initiatives in a fast-paced, growth-oriented environment.
- Experience supporting client onboarding, operational readiness, or internal process implementation.
- Exposure to insurance coordination, compliance-related operations, or vendor management is preferred.
- Experience in construction, mission-critical infrastructure, or data center environments is a strong plus.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills.
- Comfortable working independently, navigating ambiguity, and driving initiatives to completion.
Ideal Candidate Attributes
- Highly organized, detail-oriented, and accountable.
- Proactive problem solver who anticipates needs and mitigates risk.
- Strong collaborator who builds trust across teams and leadership levels.
- Comfortable balancing strategic thinking with hands-on execution.
- Thrives in dynamic environments and enjoys building scalable processes from the ground up.
OVERWATCH Austin, Texas, USA Office
Austin, TX, United States, 78738
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