Manages a caseload of families enrolled in a supportive housing program, providing trauma-responsive case management, referrals, crisis intervention, goal setting, advocacy, financial literacy support, and housing stability assistance. Coordinates with property management, resident services teams, and community providers; maintains participant documentation and supports educational programs, resident events, and outreach. The role requires bilingual English-Spanish communication, multidisciplinary collaboration, flexible scheduling, and occasional work-related travel.
Position Summary: The Children’s HOME Initiative Case Manager will be responsible for overseeing a caseload of residents participating in the Children’s HOME Initiative at Parker Lane Apartments, as well as coordinating services for the broader resident population. This role involves collaborating closely with property management, learning center staff, and other resident services teams to ensure that all residents receive the necessary support. The primary focus will be managing a minimum of 10 and a max of 20 households enrolled in the Children’s HOME Initiative, a 24-month supportive housing program designed for extremely low-income families. As a liaison between clients and the available services, the Case Manager will provide compassionate guidance, helping residents navigate the 2Gen program, and breaking the cycle of poverty.
Essential Job Functions:
- Manage a caseload and provide case management and/or referrals to residents identified as having significant social, emotional, or behavioral issues, or who are experiencing family trauma. Caseloads include children, families, and adults.
- Meet regularly with Children’s HOME Initiative families to identify areas of need, establish realistic and attainable goals, and evaluate progress toward improving their level of personal stability. Utilize knowledge of principles, methods, techniques and evidence-based practices to support case management work.
- Honor client self-determination and advocate for client needs. Identify areas of need, employ crisis intervention and de-escalation strategies.
- Provide support and identify and access to resources of assistance from other social service providers; submit referrals for families to engage with therapeutic services; those experiencing high levels of stress, trauma, or other psychological and mental issues.
- Coordinate educational opportunities to enable participants to improve various skills.
- Work with a multidisciplinary team to collaborate and provide support for residents and meet ongoing needs through existing Foundation Communities programs and community resources.
- Oversee participant’s compliance with program and property guidelines and work with property management to address property issues to help families maintain housing.
- Establish positive communication patterns between self and all FC departments in efforts to provide comprehensive service plans for each family.
- Complete internal Financial Coaching training and provide financial literacy support to participating families.
- Support resident council meetings, events, and outreach efforts (some Saturday hours may be involved).
- In adherence with federal, state, city, agency, and program guidelines, maintain documentation of all current and former participant families.
- Attends all required agency meetings and trainings including department staff meetings, team meetings, training workshops.
Other Duties & Responsibilities:
- Develop and coordinate projects to expand existing resident services and fulfill areas of need within Foundation Communities’ support structure.
- Support residents, non-Children’s HOME Initiative residents, in addressing in addressing issues that jeopardize their housing, financial, and personal stability.
- While this job description covers the main responsibilities of the job, it is not intended to cover every aspect of the job, and other responsibilities may be assigned.
- Must be willing to work a flexible schedule including some evenings and possibility of some remote work.
Education and Experience Requirements:
- Bilingual, fluent in English/Spanish
- Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field with substantial knowledge of family dynamics, family poverty and homelessness, mental health and substance abuse treatment issues.
- A minimum of two (2) years of experience working in professional setting providing trauma responsive services to ethnically and socioeconomically diverse and/or unhoused populations.
- Proven ability to work independently and as part of a multidisciplinary team.
Compensation and Benefits:
This is a full-time position working a 40-hour work week, $25.46/hour.
- Paid Time Off: Earn 2 weeks of vacation in your first 2 years, then 3 weeks after your 5th year, etc.; Personal Time; Bereavement; Paid Parental Leave
- Holiday Pay: 12 paid holidays plus your birthday.
- Health, Dental, Life, Short Term Disability, Long Term Disability, Wellness Program for reduced Health Insurance Premiums
- Employee Assistance Program (EAP): This benefit provides you and household members with confidential 24/7 phone support and referral for personal issues, including mental health, stress, legal and family problems. You may also meet with a counselor 3X per year for each presenting issue.
- Retirement Plan: After 12 months of employment and 1000 hours of service (& age 21), you become eligible for our 401(k)-retirement plan. Features a 2% match if you contribute and a 3% safe harbor contribution for all eligible participants. This is like getting a 5% raise!
- Holiday Bonus provided annually based on years of service
- Housing: After 6 months of employment, if you work a minimum of 20 hours per week, you may be eligible to reside at a Foundation Communities property and receive a 20% discount off the unit’s market rate at move-in.
- Paid trainings for career development
- Service Awards: After 12 months of employment, you will receive a gift to recognize your service. Additional awards are available as your tenure increases.
- Casual work environment
Preferred Skills:
- Bachelor’s Degree from an accredited college or university in social work, counseling, psychology, or related field.
- Valid driver’s license, proof of valid insurance and ability to travel to work related locations/service needs or donation pick up.
- Proficiency in additional languages often spoken or used by tenants in Austin (ie., Arabic, Vietnamese, Pashto, Burmese, ASL)
Additional Information:
Multifamily housing community with significant challenges related to housing instability and socioeconomic stressors. Must be able to work with diverse populations, challenging work environment with at-risk youth and families. It's essential to be adaptable and sensitive to the needs of people from various backgrounds.
- Work Environment: The work involves both desk-based tasks and direct interaction with residents. The office environment may sometimes be stressful due to the nature of the work, so the ability to cope with moderate to high levels of stress; patience, resilience, and the ability to maintain professionalism under pressure are key.
- Physical Demands: You should be comfortable with prolonged periods of sitting and working at a computer, along with occasional physical tasks such as lifting up to 15 pounds. There will also be times when you’ll need to walk, bend, stoop, kneel, and crouch as part of your daily duties.
- Vision & Focus: You will need to have good vision, including close vision, distance vision, depth perception, and the ability to adjust focus for detailed work on a computer or when interacting with documents and individuals.
- Outdoor Work: While the primary setting is an office, there may be occasional outdoor tasks or interactions, requiring flexibility and adaptability to different work settings.
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her/their supervisor.
Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
Employee Signature: ______________________________ Date: ________________
Print Name _______________________________________
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