Community Assistant - The Heights

CWS Purpose: “Enhancing Lives the CWS Way” 

CWS Values: 

Honoring Our Word  

Do what you say you will do. 

Ethical Dealings are Paramount  

Do the right thing all the time, every time. 

A Respect for People  

Treat others the way you want to be treated. 

Requirement for Profitability and Sustainability  

Bring value to our employees, residents and investors in a company designed for the long term. 

A Demand for Excellence with a Sense of Urgency  

Be intentional. Be accurate. Be timely. CARE. 

What’s Your Purpose? 

What You Will Do 

The Community Assistant promotes the leasing and occupancy goals of the community while promoting resident satisfaction by acting as a liaison between residents and the staff.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily. 

• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities. 

What Your Day Consists Of 

Leasing the community

• Prepare move-in packages and lease paperwork

• Walk units to confirm readiness

• Review lease and issue keys, gate cards, etc.

Positive resident satisfaction and retention

• Establish and maintain rapport with residents and act as a liaison between the residents and the staff

• Plan and implement social events for residents on a regular basis

• Assist residents with any issues or conflicts that may arise

• Participate in on-call program for after-hours resident emergencies

Marketing the community

• Participate in weekly staff marketing meetings

• Actively participate in the annual and semi-annual turn process

• Assist with marketing needs of the community

Administrative

• Maintain office supplies

• Assist with maintaining resident files and entering resident information into database

CWS Risk Management Program

• Attend and participate in regular CWS safety meetings

• Adhere to key control policy

What You Bring To Us 

• General knowledge of student housing property management

• Strong verbal and written communication skills

• Able to adhere to a set and variable work schedule, including weekends and emergencies

• Able to establish and maintain effective working relationships

• Able to maintain a professional and ethical atmosphere

• Own a valid driver’s license with good driving record and current automobile insurance

• Strong customer service orientation

• Basic internet, word processing, and spread sheet skills

• Able to perform work responsibilities at locations other than home property

• Able to travel within major metropolitan area and may be required to attend company functions in other cities

• High school diploma or GED

• Current lease onsite or lease no later than the next applicable lease term

• Must be an enrolled, degree-seeking student

• General knowledge of student housing property management

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.