Supports customer relationships, account activities, and sales opportunities by answering questions, recommending solutions, following up with prospects and customers, maintaining account records, supporting retention and acquisition initiatives, and communicating customer feedback. The role is entry-level and emphasizes customer service, relationship building, sales support, communication, organization, and ongoing professional development.
Company Description
At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Job Summary
We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This entry-level opportunity is ideal for someone who enjoys working with people, understanding customer needs, providing helpful solutions, and developing strong communication and relationship-building skills.
Responsibilities
- Assist customers with questions regarding products and services.
- Build and maintain positive relationships with customers and prospective clients.
- Understand customer needs and recommend appropriate products or solutions.
- Communicate product, service, and promotional information clearly and professionally.
- Identify opportunities to support customer retention and sales growth.
- Follow up with prospective and existing customers regarding inquiries and opportunities.
- Maintain accurate records of customer interactions and account activities.
- Assist with customer satisfaction and engagement initiatives.
- Support promotional activities and customer acquisition efforts.
- Communicate customer feedback and account concerns to appropriate team members.
- Collaborate with team members to achieve customer service and sales goals.
- Maintain a professional and customer-focused approach during all interactions.
- Participate in ongoing training and professional development.
Benefits
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive team environment
- Hands-on customer account and sales experience
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Customer-focused and professional attitude.
- Strong relationship-building and listening abilities.
- Goal-oriented and motivated to achieve results.
- Excellent organizational and multitasking skills.
- Strong problem-solving abilities.
- Reliable, adaptable, and detail-oriented.
- Previous experience in customer service, sales, retail, account support, or hospitality is a plus but not required.
- Competitive salary of $54,000 – $59,000 per year
- Professional growth and advancement opportunities
- Opportunities to develop valuable business and communication skills
- Supportive and collaborative work environment
- Career development opportunities
- Performance-focused workplace
- Opportunity to contribute directly to the growth of the organization
- Continuous learning and professional development
- Exposure to business development, client relations, and strategic growth initiatives
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