.png){kind=logo}
As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.
Description
DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
Key Responsibilities
- Customer meetings on a daily basis, in different stages in their journey.
- Understand customers' business objectives and proactively identify opportunities to drive value and ROI.
- Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities.
- Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience.
- Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention.
- Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team.
On the technical aspects, we expect you to:
- Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
- Have proven hands-on experience with leading onboarding and implementation processes
- Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
- Have good understanding of sales and business processes
- Experience with CPQ tools (an advantage)
On the interpersonal aspects, we expect you to:
- Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager
- Feel comfortable leading workshops and technical training sessions
- Have excellent interpersonal communication and customer-oriented skills
- Act as the trusted advisor in front of C-suite and senior levels
- Have a "can-do" approach, great problem-solving and work-under-pressure ability
- Love working in a dynamic and fast-paced environment
- Communicate in English as a mother tongue level - is a must
DealHub Austin, Texas, USA Office
815A Brazos St, Austin, Texas, United States, 78701
Similar Jobs
Information Technology • Internet of Things • Mobile • On-Demand • Software
Owns outcomes, value realization, adoption, retention, renewals, and expansion for strategic enterprise customers. Develops success plans, leads onboarding and QBRs, identifies risks, and coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering. Leads executive customer discussions, resolves cross-functional issues, strengthens advocacy, and contributes to Customer Success playbooks, processes, and engagement models. Mentors team members and helps scale Customer Success programs.
Top Skills:
AWSGCPHybrid CloudAzureSaaSVMware
Information Technology • Internet of Things • Mobile • On-Demand • Software
Manage a portfolio of B2B technology customers, guiding onboarding, adoption, engagement, renewals, and value realization. Develop success plans, monitor customer health, conduct business reviews, coordinate cross-functional teams, mitigate risks, support retention and expansion, and maintain accurate account documentation. The role also contributes to customer experience improvements and operational initiatives.
Top Skills:
AWSAzureCRMCustomer Success PlatformsGCPVMware
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer relationships by developing multi-year success plans, leading executive business reviews, conducting workshops, driving adoption and expansion, and translating Samsara’s IoT platform capabilities into measurable safety, efficiency, and sustainability outcomes. Collaborate cross-functionally with Sales, Support, Sales Engineering, Product, and leadership while supporting complex enterprise accounts and multi-product strategies. The remote role requires up to 25% travel.
Top Skills:
Enterprise SaasInternet Of Things (Iot)
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
