Director, Digital Experience & Unified Portal Strategy

Director, Digital Experience & Unified Portal Strategy

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

   

This Director will lead the end-to-end strategy, vision, and roadmap for a unified customer portal and internal tools ecosystem across the global networking business. They will drive digital cohesion across portals, platforms, workflows, and AI-enabled experiences—ensuring customers and employees have a seamless, integrated, high-value digital journey.

This is a high-impact, cross-functional leadership role that sits at the intersection of Product, CX, Support, Customer Success, Engineering, and Services.

Why This Role Matters

A unified digital experience is one of the largest levers to improve:

• Customer satisfaction, adoption, and renewals

• Operational efficiency across TAC, CSM, COE, and services teams

• Speed to value through guided workflows, AI insights, and automation

• Brand consistency and differentiation in the networking market

• Cost reduction by rationalizing duplicate tools and platforms

This role is the strategic owner ensuring all portals and internal tools evolve together—not as disconnected products, but as one federated, modern digital experience.

Primary Responsibilities

• Define and own the unified portal & digital tools strategy across customer-facing portals and internal systems.

• Develop a multi-year roadmap that aligns to business priorities, customer needs, and the federated platform approach.

• Serve as the central leader and matrix orchestrator, aligning PLM, UX, engineering, architecture, support, and CX.

• Communicate a compelling vision that resonates with executives and individual contributors.

• Govern digital standards, design principles, user journeys, and interoperability across platforms.

• Prioritize strategic programs, manage trade-offs, and create clear cross-functional visibility.

• Champion a modern, AI-enabled experience with personalization, telemetry-driven insights, case resolution automation, and proactive guidance.

• Define KPIs, adoption goals, and measurable business impact outcomes.

Ideal Candidate Profile

• 12+ years in digital product management, platform strategy, customer experience, or related leadership roles.

• Demonstrated experience leading large-scale digital transformations or portal consolidation programs.

• Strong understanding of networking, cloud-managed platforms, or enterprise IT workflows.

• Expert communicator and storyteller able to simplify complexity and influence at all levels.

• Proven matrix leader who can drive alignment across multiple teams without direct authority.

• Strategic thinker with strong execution discipline and comfort operating in ambiguity.

• Familiarity with AI-driven workflows, automation, persona-based design, entitlement-aware digital experiences.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#executive

Job:

Engineering

Job Level:

Director

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered." "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 170,000 - 412,500 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.