Director of Infrastructure

What You'll Do

Lead day-to-day infrastructure operations across WAN/SD-WAN, cloud networking, and corporate network environments, ensuring reliability, performance, and scalability.
Oversee the health and execution of the infrastructure ticket queue (Jira), coaching and managing the team to maintain throughput, ITSM standards, SLA discipline, and quality of resolution.
Serve as an escalation point and hands-on problem solver — when something needs to get done, be the leader who demonstrates it can be done.
Drive a culture of operational rigor: proactive monitoring, documented runbooks, and consistent execution standards across the team.
Own the full lifecycle of identity and access management tooling, with primary ownership of Okta and Google OAuth/Workspace integrations.
Partner with the Director of Security on policy and governance; continue to implement and operationalize SSO, MFA, and access controls across all systems where applicable.
Lead IAM integrations for new applications and technology rollouts, collaborating with Security to ensure implementations align with policy and compliance requirements.
Proactively identify gaps in access hygiene, onboarding/offboarding workflows, and integration coverage — and drive remediation.
Lead infrastructure design and delivery for corporate office buildouts and expansions, owning the network architecture from planning through commissioning.
Ensure consistency and scalability of Arrive's enterprise network footprint, including wireless environments and access layer design.
Conduct regular assessments of team capacity, skill gaps, and tooling needs; build the case for headcount and resource investments when warranted and present them to leadership.
Foster an environment where team members take ownership, grow their skills, and feel supported in solving hard problems.
Be a visible, proactive partner to the business — show up on the floor, engage with team leads and department heads, and surface problems before they become incidents.
Build strong peer relationships with Security, Service Desk, Facilities, Applications, and Employee Success — operating as a collaborative, trusted counterpart across functions.
Prepare and deliver periodic infrastructure status updates, roadmap summaries, and initiative briefings for VP-level and executive audiences.
Partner cross-functionally to ensure infrastructure design keeps pace with AI adoption, providing scalable and secure foundations for new tooling and workflows.

Qualifications

7+ years of progressive experience in IT infrastructure, including at least 3 years in a leadership or management role.
Hands-on experience with enterprise WAN/SD-WAN, cloud networking (AWS, Azure, or GCP), and corporate network architecture and design.
Demonstrated expertise in identity and access management — Okta and/or Google Workspace/OAuth experience strongly preferred.
Proven ability to lead and develop a technical team, including managing managers and driving cross-functional collaboration.
Experience managing ITSM workflows and tooling (Jira or equivalent) with an emphasis on queue health, prioritization, and team throughput.
Strong project management skills with the ability to plan, communicate, and deliver infrastructure initiatives on time and on scope.
Experience designing and delivering network infrastructure for corporate office environments.
Demonstrated ability to build productive, trust-based relationships with business stakeholders — not just technical peers.
Experience at a logistics, supply chain, or high-growth operations-focused company.
Familiarity with AI infrastructure requirements — compute, cloud architecture, or data pipeline design in support of ML/AI workloads.
Relevant certifications (e.g., CCNP, AWS/Azure/GCP professional-level, Okta Certified Administrator or equivalent) are a plus.
Exposure to ITSM process improvement, including maturing a Jira-based infrastructure operation.

Supervisory Responsibility

• This position will have both direct reports and managers with direct reports.

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
Invest in your future with our matching 401(k) program.
Build relationships and find your home at Arrive through our Employee Resource Groups.
Enjoy office wide engagement activities, team events, happy hours and more!
Leave the suit and tie at home; our dress code is casual.
Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
Park your car for free on site!
Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
Sweat it out with the team at our onsite gym.
Maximize your wellness with free counseling sessions through our Employee Assistance Program
Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
Receive 100% paid parental leave when you become a new parent.
Get paid to work with your friends through our Referral Program!
Get relocation assistance! If you are not local to the area, we offer relocation packages.