Engineer Manager

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About this opportunity:
We are excited to announce the opportunity to join Ericsson as an Engineer Manager supporting the Packet Core / 5GC business across Latin America. In this role, you will ensure customer value and satisfaction through efficient service delivery while working closely with global delivery centers, product units, and customer-facing teams. You will lead a newly created team and play a key role in building capabilities, driving operational excellence, and supporting customers across the LATAM market.
This opportunity is ideal for a leader who is passionate about people, business, and strategy, and who thrives in a dynamic delivery environment.
What you will do:

• Lead and develop a team through performance management, career development, competence development, recruitment, and resource management.
• Drive team engagement, communication, and effective utilization of resources.
• Ensure smooth transitions from pre-sales to delivery and successful execution of service delivery commitments.
• Lead project delivery activities within the Packet Core domain and support delivery readiness and growth planning.
• Build high-performing teams through recruitment, capability development, and talent management.
• Manage talent demand and talent pools, including leveraging global service delivery centers.
• Drive operational and delivery excellence through quality, knowledge sharing, continuous improvement, and automation initiatives.
• Build strong relationships with customers and stakeholders while supporting escalation management and business needs.
• Collaborate with other leaders across Packet Core and Core Network domains to support solutions, resource planning, and delivery success.
• Introduce new technologies and capabilities to customers while fostering continuous improvement and profitability.
• Foster strong customer relationships at management levels and oversee financial and quality performance metrics.

The skills you bring:

• Bachelor's degree in Engineering. An MSc, MBA, or equivalent experience is preferred.
• Proven leadership experience as a line manager or team lead.
• Ability to lead, coach, motivate, and develop high-performing teams.
• Proven experience in planning, recruiting, and building competence.
• Cloud Core experience across solutions, products, and services.
• Understanding of CSS Service Delivery processes, models, and strategy.
• Strong stakeholder management skills with the ability to mobilize support across customers, partners, and internal organizations.
• Knowledge of delivery operations, sales processes, and financial management principles.
• Strong communication, customer engagement, and market awareness skills.
• Passion for quality, competitiveness, and continuous improvement.

Location: This position is open to candidates based in any location across Latin America
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Colombia (CO) || Bogota
Req ID: 788121