Manage strategic enterprise accounts as the primary post-sales contact. Lead onboarding, platform adoption, customer health, retention, executive stakeholder engagement, and expansion opportunities. Coordinate with Sales, Product, Support, and Engineering to resolve issues and communicate customer feedback. Identify churn risks, improve satisfaction, and ensure customers achieve value from the SingleKey platform.
Job description:
About SingleKey
SingleKey is a Toronto-based fintech company transforming the residential rental experience across Canada and the U.S. We build innovative tools and services that help landlords and tenants build trust, reduce risk, and bring transparency to the rental process — modernizing an industry that needs greater clarity, consistency, and confidence.
About the Role
As our Enterprise Customer Success Manager, you'll be the primary post-sales partner for SingleKey's most strategic business accounts. You'll lead onboarding, drive adoption, champion customer health, and serve as the bridge between our customers' goals and SingleKey's product roadmap. Acting as the true "voice of the customer," you'll balance customer needs with business objectives — ensuring every enterprise account unlocks the full value of the SingleKey platform.
What You'll Do
- Serve as the primary post-sales point of contact for a portfolio of enterprise accounts
- Drive engagement and product adoption to cultivate long-term customer partnerships
- Own customer satisfaction and retention across your portfolio
- Engage with stakeholders ranging from Directors to C-suite executives
- Ensure successful onboarding and platform rollouts for new customers
- Proactively identify customer health risks and mitigate churn
- Partner with Sales to surface expansion and upsell opportunities
- Act as a liaison between customers and internal teams (Sales, Product, Support, Engineering)
- Escalate high-priority customer needs and coordinate swift resolutions
- Share customer feedback to inform product and process decisions
What You Bring
- Bachelor's degree or equivalent work experience
- 3–5 years of experience in B2B account management, customer success, or consulting
- Proven track record in customer-facing roles with measurable retention and satisfaction outcomes
- Strong written and verbal communication skills with excellent attention to detail
- Ability to build rapport with diverse stakeholders including executive-level audiences
- Proactive, solutions-focused mindset with the ability to manage competing priorities
- Comfortable working cross-functionally in a collaborative, fast-paced environment
- Willingness to travel up to 10% of the time
Nice to Have:
- Experience in fintech, real estate, or proptech
- Proficiency in an additional language
- Familiarity with tools like Intercom, Notion, or HubSpot
Why SingleKey
- Competitive compensation with performance-based growth opportunities
- Comprehensive health, dental, and vision benefits
- Paid time off and company holidays
- Hybrid work environment (remote + downtown Toronto office)
- Career growth opportunities across Customer Success, Operations, Product, and Sales
- Ongoing learning and professional development support
- Weekly team lunches and regular team events
Schedule Monday to Friday | Occasional travel required
Diversity & Inclusion SingleKey is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applicants from all backgrounds and experiences.
Job Types: Full-time, Permanent Work Location: Hybrid remote in Toronto, ON
Benefits:
- Dental care
- Paid time off
- Vision care
Work Location: Hybrid remote in Toronto, ON M5V 2A1
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