.png)
Supervise front office operations, including check-ins, check-outs, scheduling, task assignments, pre-shift meetings, team training, and guest service. Resolve guest inquiries and escalated concerns, monitor lobby traffic, adjust team coverage, and lead department projects or ad hoc assignments while maintaining efficient, welcoming hospitality.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
- Manage special projects: Lead department initiatives or ad-hoc assignments
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Distributes linens, towels, amenities, and supplies throughout hotel floors; collects soiled linens for laundry; keeps closets, storage rooms, and service areas organized; assists room attendants with moving beds and furniture; and responds to guest requests by delivering additional items.
Events • Food • Travel • Hospitality • Hotels & Resorts
Performs revenue accounting for assigned hotels, including daily transaction validation, revenue reconciliation, system interface monitoring, variance investigation, journal entries, account reconciliations, internal control compliance, and month-end close activities. The role supports hotel finance operations and reports to the Revenue Accounting Supervisor.
Top Skills:
AgilysisErpOpera CloudOpera PmsOraclePayment ProcessorsPepPmsPosSAPShijiSimphonySun
Events • Food • Travel • Hospitality • Hotels & Resorts
Supervise revenue accounting operations for assigned hotels, including transaction processing, reconciliations, revenue interfaces, accruals, journal entries, account analyses, credit card settlements, and payment processor activity. Ensure revenue controls, reporting accuracy, and timely resolution of reconciling items and aged balances. Support fraud prevention by identifying unusual revenue transactions and collaborate with hotel finance and shared services teams.
Top Skills:
AgilysysHotel PmsOpera CloudOpera PmsPayment GatewaysPepPosShijiSimphonySun Systems
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
