Provides first-contact HR support to employees through phone, email, and tickets; resolves benefits, verification, and employment questions; documents interactions; processes unemployment and employment documents; routes escalations to appropriate HR teams; and supports open enrollment coverage. The role requires confidential information handling, HRIS and ticketing-system proficiency, and communication with a predominantly non-office workforce.
About the role:
The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.
In this role, your responsibilities will be:
- Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
- Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
- Completes unemployment documents, employment and other as requested(15%).
- Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
- Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
- Performs other related duties as assigned, consistent with the scope and level of this position (5%).
- Minimum Associate’s Degree
- 2 or more years in an HR support role with heavy employee contact
- Demonstrated ability to handle confidential information appropriately.
- Comfort working in an HRIS and a ticketing system.
- Clear written and verbal communication with a non-office workforce.
- Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.
- Experience supporting a predominantly hourly, multi-state workforce.
- Security Industry experience.
We offer:
- $26-28/hr
- Health, Dental, Vision, and 401k for eligible employees
- Paid Time Off, including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
Security Industry Specialists, Inc. is an Equal Opportunity Employer
Security Industry Specialists, Inc. Austin, Texas, USA Office
3700 West Parmer Lane, Austin, United States, 78727
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