HPC & AI - Software Engineering Resolution Engineer

Job Description:

The role:

Provides customer support for HPE's Cray Programming Environment software product and collaborates with software vendors on issues. Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound.

Responsibilities:

• Analyze, reproduce, isolate and resolve issues pertaining to Cray Programming Environment.

• Provide technical support for customer reported issues escalated to Level 3 support.

• Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation.

• Perform selected product pre-release testing.

• Document/communicate throughout the whole process of working an issue until closure.

• Create and review selected customer documentation and notices.

• Must be able to provide after-hours support when necessary.

• Provides guidance and mentoring to less-experienced staff members.

Education and Experience Required:

• Bachelor's or Master's degree in Computer Science/Engineering, Information Systems, or equivalent.

• Typically 6-10 years experience.

Knowledge and Skills:

• Knowledge and experience of Linux operating systems.

• Experience with installation and configuration of GPU drivers. Use of GPU performance and profiling tools (ex. NVIDIA Nsight).

• Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI.

• Experience with debugging and performance analysis tools (CPE tools and libraries).

• Prior history with containerization such as Apptainer.

• Experience with Pytorch, NCCL and/or RCCL.

• Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.

• Knowledge and experience with working with 3rd party suppliers.

• Ability to multi-task and prioritize, switching between working several issues at once.

• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.

• Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.