The Inside Sales Associate III generates new sales opportunities, handles customer orders, prepares proposals, and resolves customer service issues, ensuring customer satisfaction.
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Description / QualificationsJob SummaryResponsible for generating new sales opportunities via phone, email or other electronic communication. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence. Coordinate with other departments in handling purchase orders and providing service to customers.Major Tasks, Responsibilities and Key Accountabilities•Prospects for new sales opportunities. Generates leads via outbound calling and e-mail.•Provides product pricing by consulting the price matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain product while maintaining target margin goals.•Prepares and submits proposals. Generates oral and written quotations.•Procures and maintains inventory. Monitors to ensure proper inventory turns.•Resolves customer service issues. Tracks open sales orders.•Performs follow-up to ensure timely shipment of materials and customer satisfaction.Nature and Scope- May modify processes to resolve situations.
- Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct "customers" of the process.
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
- Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.
Preferred Qualifications
- Experience selling in an inside sales environment and/or demonstrated success working with customers.
- Experience with inventory sales.
- Degree preferred.
- Oracle Experience
- Bi-Lingual
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.
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