IT Help Desk Specialist

IT Help Desk Specialist

Lion Street

Austin, TX

About Lion Street

Lion Street, an Integrity company, is based in downtown Austin, Texas. Lion Street provides elite independent life insurance producers access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated financial planning needs of their high-net-worth and corporate clients. 

Job Summary

Great opportunity for a customer service oriented, tech savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end-user technical support of hardware and software issues via telephone and in-person resolution. Ideal role for a self-starter who enjoys helping others and working with technology.

Primary Responsibilities: 

• Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours

• Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals

• Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applications

• Utilize remote desktop (TeamViewer) to access and resolve IT service items of remote users

• Resolve OS and applications support items primarily on Windows based PCs; some Apple OS

• Configure, and support computers and peripherals for internal and external employees

• Establish, utilize and maintain the IT support ticket tracking solution (Jitbit)

• Onsite presence during scheduled business hours required

• No travel

• Other duties and projects as assigned

Primary Skills & Requirements:

• Professional, courteous, friendly demeanor and exceptional customer service skills

• Excellent working knowledge/experience with Windows and Apple O/S is required

• Strong familiarity with desktop applications, commonly used applications – MS Outlook, Browsers, and other cloud-based services

• 1-3 years prior experience in customer facing support role, preferable with technical / help desk services

• Strong analytical and problem-solving skills (essential)

• Strong technical aptitude, attention to detail and follow-up skills

• Ability to work in an extremely fast-paced startup environment with varying duties assigned

• Familiarity with Azure, 365, Egnyte, Hardware,

Background Requirements

Candidate is required to perform background check including credit and FINRA fingerprinting.

Benefits

In exchange for your hard work and dedication, we offer:

• Downtown Austin location

• Free drinks and snacks

• Medical/Dental/Vision Insurance

• 401(k) Retirement Plan

• Paid Holidays

• PTO

• Community Service PTO

• FSA/HSA

• Life Insurance

• Short-Term and Long-Term Disability

We work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.