IT Specialist (Onsite) - CAG Austin TX

If you wake up every day ready to serve your fellow co-workers with the best support possible and have a passion for a career in IT, you could be the perfect fit for CAG’s IT team.

Continental Automotive Group is looking for a world-class IT Specialist. Come see why CAG is leading the pack in support and growth of employees.

Our IT Specialists are the foundation to IT Support at all CAG locations and are a highly valued part of our team. As an IT Specialist, your day consists of ensuring our employees have the technology they need to do their jobs to their fullest potential while quickly resolving beginner and intermediate technical issues they encounter. You will be the first stop for communicating, troubleshooting, installing and maintaining our technical systems while working closely with great IT team to ensure we are delivering a world-class IT product to our organization. We are a high-performing team supporting high-performing teams and the ideal candidate would be highly motivated, disciplined and a master problem solver.

This is an onsite (not remote) position in Austin, TX. We are looking for an individual currently residing in the Austin area or who can relocate there within a week of an offer.

Requirements:

• Understand and adhere to the 3 CAG Core values

  • We do what we say we're going to do.

  • We encourage and support each other.

  • We're committed to continuous growth.

• Exceptional customer service, communication and discipline skills

• Highly engaged and interested in growing in an IT career

• CompTIA A+ Certification

• Reliable transportation

• Available 40 hours per week minimum

• Available to work daily from 6:00am or until 8:00pm

• Ability to lift 50 lbs to chest height

• Ability to stand/walk for long periods of time

• Ability to kneel under desks

• Must have held a valid driver's license for at least 1 year

• Must be at least 18 years of age to be considered

Example job duties include but are not limited to:

• Set and accomplish personal and professional SMART goals

• Study and obtain certifications / read and grow personally and professionally

• Create, update, and close tickets using our ticketing system

• Answer and use chat and phone systems

• Perform remote sessions on computers

• Manage IT onboarding and offboarding of employees

• Move workstations and manage cables

• Setup and maintain audio/video solutions

• Install, update and troubleshoot applications on end user computers

• Perform hardware upgrades and manage repairs through 3rd party providers.

• Troubleshoot network connectivity issues

Ideal candidates will be familiar and have experience with:

• Computer hardware troubleshooting

• Windows, Mac, and Linux

• Reading event logs

• PC imaging and deployment

• Dell tech direct fleet management

• Basic network troubleshooting

• Basic WiFi operation and troubleshooting

• MFC setup and troubleshooting

• Low voltage cable installation and planning

• Avigilon security camera operations and troubleshooting

• Microsoft Active Directory & Microsoft Entra / Intune

• Google Workspace Administration

• Mosyle mobile device management

• SyncroPSA

Compensation and Perks:

• $25+ per hour based on experience and certifications

• Leadership / Mentorship opportunities

• Onsite Gyms and wellness coaches

• Vehicle purchase reimbursement program

• 100% employer paid health insurance

• Paid study time for certifications

• 100% reimbursement for all approved, completed certifications

Schedule:

• This is a full-time position

• CAG IT is open from 6:00 am - 8:00 pm 7 days a week

• IT Specialists shifts are onsite, not remote or hybrid

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth

​View benefit details here: https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance

• Employer Paid Life Insurance

• Employer Paid Medical Insurance

• Employer Paid Health Savings Account Contribution

• Employer Paid Wellness Clinic

• Employer Paid Flu Vaccinations Every Fall

• Employer Percentage Matching for 401k

• Employer Paid Parental Leave

• Employer Paid Employee Assistance Program

• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)

• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)

• 19 Paid Time Off Vacation Days/Year (3 - 7 years)

• 24 Paid Time Off Vacation Days/Year (7+ years)

• Annual Christmas Bonus Based on Tenure

• Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)

• Annual Christmas Party

• Annual Employee Appreciation Dinner

• Employee Vehicle Purchase Program

• Employee Discounts on Collision Repair, Parts, and Service

• Bi-Weekly Pay Periods, Paid on Fridays

• Holidays: Thanksgiving, Christmas & New Years

• Employer Paid Lunches Every Saturday

• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

• Access to In-House Insurance Agency

• Access to In-House Marketing Agency

• Voluntary Life Term and Whole Insurance

• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.