IT StoreFront Specialist (5691)

The IT Storefront Specialist is an entry-level role responsible for providing front-line IT support and administrative assistance for NMCI users. This position supports day-to-day operational activities by issuing equipment, tracking inventory and tasks, documenting work performed, and assisting customers and team members with basic hardware and software needs.

This role is ideal for individuals beginning a career in IT support who are looking to gain hands-on experience in an enterprise environment. This role is full-time, and requires 5 days a week on-site, in Patuxent River, MD.

Essential Duties & Responsibilities: 

• NMCI Computer Deployment 
• Support new computer distribution to end users  
• Assist with the exchange of problematic computers when applicable  
• Support computer turn-in and equipment collection for exiting employees
• Peripheral Distribution
• Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice  
• Track issued equipment and maintain accurate records  
• New Employee Check-In Support
• Assist with issuing required equipment for new hires, including computers and peripherals  
• Help verify that new user accounts and systems are functional on day one  
• Technology Refresh Support
• Assist with NMCI laptop and desktop refresh efforts for users  
• Provide basic customer guidance during the technology refresh process  
• Ensure users understand how to operate newly issued equipment

Required Skills & Experience:

• Clearance Required: Must be able to obtain a Secret clearance
  • Active clearance preferred 
  • US Citizenship required for work on DoD contract
• Bachelor's degree and prior customer service experience, OR an Associate's degree with 2 years' experience, OR 4 years of experience with no degree
• Basic knowledge of computer hardware and software concepts  
• Familiarity with Microsoft tools such as Outlook, Excel, Word, and Teams  
• Attention to detail and ability to accurately document work performed  
• Ability to work effectively as part of a team  
• Strong written and verbal communication skills  
• Willingness to learn, take direction, and assist with tasks as needed

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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.