IT Support Specialist

Job Title:

About Trellix  
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at https://trellix.com.

Role Overview:

About the Role

• Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment.

• Participate in hardware/software projects and deployment plans.

• Analyze work group systems and recommend solutions.

• Execute production processes.

• Perform/manage changes to servers/environment.

• Manage virus protection procedures on server.

• Drive day to day business needs by managing processes and/or workflow.

• Responds to customer/client requests or events as they occur.

• Develops solutions to problems utilizing formal education and judgement.

About You:

• The ideal candidate is self-motivated and results oriented.

• High integrity and excellent judgement.

• Highly collaborative

• Intellectual curiosity — you're eager to learn new concepts; you're willing to admit you don’t know certain things, will ask for help, roll up your sleeves, and learn

• Sense of ownership

• Shouldn’t be prone to thinking that a job is too small

• Brave, adaptable, calm under pressure — you’re unafraid to operate in high-pressure, chaotic situations

You are good at:

The ideal person will have experience with most of the following:

• Windows 10, OSX, Mobile Devices (Android, iOS)

• Experience in a helpdesk ticketing environment

• Google Suite/ MS Office

• Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.

• Google Applications - Documents, Sheets, Slides; Office 365 Applications - Word, Excel, PowerPoint, Outlook

• Excellent customer service experience

• Enthusiastic and a 'can-do' attitude.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.