Senior Salesforce Business Analyst

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

Reporting directly to the Director of Product Management and Business Architect GTM, you will ensure our Salesforce ecosystem is optimized to support scalable, efficient, and well-governed SaaS processes. You will act as the crucial bridge between our business leaders and our technical execution teams. By translating complex business requirements into clear, actionable solutions, you will partner closely with Salesforce Administrators, Developers, and cross-functional stakeholders to drive continuous platform improvement.

• Consult with cross-functional stakeholders to gather, confirm, and prioritize business requirements, negotiating competing requests to manage capacity.

• Map current and future-state business processes, documenting them into clear functional requirements, user stories, and Business Requirement Documents (BRDs).

• Partner with the Business Architect GTM to bring the product/feature vision to reality, contributing directly to the long-term Salesforce roadmap.

• Facilitate discovery workshops, lead sprint planning discussions, and translate business needs for the development team.

• Develop and coordinate UAT test plans, define success criteria, and facilitate stakeholder validation for all new system enhancements.

• Evaluate new Salesforce releases, recommend relevant enhancements, and support third-party system integrations and vendor coordination.

• Develop cost-benefit analyses, design considerations, and level of effort (LOE) assessments to establish realistic implementation timelines.

• 5+ years of Business Systems Analysis experience, with a strong preference for candidates who also have a background as a Salesforce Administrator. (Note: Solution Architecture knowledge is a massive plus, but hands-on coding is not required).

• 2-3 years of project management experience with a deep understanding of the full SDLC within Agile or hybrid delivery environments.

• Extensive experience in data modeling, process mapping, and translating complex business rules into technical specification documentation.

• Solid grasp of best-practice SaaS sales, marketing, and revenue operations processes.

• Expert at leading workshops, eliciting requirements, and building consensus among diverse business units.

• An active listener and diplomatic problem-solver who can engage, influence, and push back on stakeholders at all levels when necessary.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.
(Pay Transparency Range - $113,457.00 - $170,185.00)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.