The Live Operations Specialist monitors autonomous vehicles in real-time, ensures safety and compliance, documents interventions, and participates in operational improvement sessions.
Live Operations Specialist– Autonomous Vehicle Operations
Location: Austin, TX (On-Site)
Pay: $24.00 – $28.00 per hour
Schedule: Rotating shifts, including weekends
1st Shift: 6:00 AM – 2:00 PM
2nd Shift: 2:30 PM – 11:00 PM
Type: Full-Time | 6-Month Contract (Potential Extension)
About the Role
Join the future of mobility as a Live Operations Specialist supporting autonomous vehicle operations in Austin, TX. You’ll monitor live vehicle activity from the Operations Office in Austin TX, provide real-time support, and help ensure safe and efficient trips for self-driving vehicles.
This is an on-site, hands-on role ideal for detail-oriented professionals who excel under pressure and have a passion for emerging transportation technology.
Key Responsibilities
- Monitor multiple autonomous vehicles in real time using camera feeds and the Remote Command (RC) interface.
- Proactively intervene to ensure safety and regulatory compliance when required.
- Document all interventions, observations, and incidents using Notion and Google Sheets.
- Conduct post-trip analyses and flag operational anomalies.
- Participate in Root Cause Analysis (RCA) sessions to improve safety and performance.
- Track and report operational metrics and insights to team leads.
- Deliver clear handoffs and communication across shifts.
Requirements
- Experience in technical support, operations, dispatch, logistics, or IT.
- Strong decision-making skills in high-pressure situations.
- Excellent attention to detail with strong documentation discipline.
- Basic understanding of autonomous vehicle systems or strong interest in learning them.
Preferred Qualifications
- Experience with geolocation tools or Remote Command interfaces.
- Familiarity with autonomous perception and planning systems.
- Experience analyzing logs or working with event data.
Work Environment & Schedule
- On-site role at our Austin Remote Operations Center.
- Rotating schedule with required flexibility for morning and evening shifts, including weekends.
Benefits
- Subsidized healthcare through HireArt.
- Pre-tax commuter benefits.
- Flexible Spending Account (FSA) for healthcare costs.
- Company-paid short-term and long-term disability and life insurance.
How to Apply
Submit your application and complete the pre-screen questionnaire to begin the process. Be part of the team ensuring the safety and success of autonomous vehicle technology in Austin.
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