Manages assigned carrier relationships, performance meetings, distressed shipments, invoice exceptions, and logistics issue resolution. Maintains recurring reporting, dashboards, scorecards, and data sources, including Power BI. Analyzes carrier performance and service issues, supports cost-reduction initiatives, and collaborates with Sales, Warehouse, Finance, and Sales Operations teams to improve delivery performance and reporting accuracy.
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Analyst, Outbound Logistics manages day-to-day relationships with assigned carriers and owns recurring performance reporting. This includes leading performance meetings, resolving distressed shipments and invoice exceptions, and identifying root causes of service issues.
You’ll work closely with Outbound Senior Analysts, Sales Operations, Sales, Finance, and Warehouse teams to ensure carrier performance and reporting remain accurate and reliable. This role provides hands-on experience in carrier management, data analysis, and cross-functional collaboration, with meaningful ownership from day one.
In This Role
- Own day-to-day relationship management for your assigned carriers, including leading their recurring performance meetings and escalating complex issues to the Senior Analyst team as needed
- Manage distressed shipment communications and drive issues to resolution with your assigned carriers
- Resolve invoice exceptions and billing discrepancies for your assigned carriers
- Root-cause On-Time Performance (OTP) and service issues specific to your assigned carriers, identifying corrective actions
- Own recurring performance reporting and data tracking, ensuring data accuracy and on-time delivery to stakeholders
- Contribute to the team's consolidated On-Time Performance (OTP) scorecard, ensuring your carriers' performance data is accurate and complete
- Own the Monthly Sales Update, translating logistics performance data into a clear presentation for Sales stakeholders
- Coordinate the team's QBR Scorecard process, consolidating carrier performance data across the Senior Analyst team into the scorecard used for carrier QBRs
- Maintain and troubleshoot the dashboards, spreadsheets, and data sources (including Power BI) that support your reporting and carrier ownership
- Assist in identifying opportunities to reduce supply chain costs and improve logistics operations, working under the guidance of Senior Analysts on initiatives outside your defined scope
- Collaborate with internal teams (Sales, Warehouse, Sales Ops) to support alignment between Logistics, your carriers, and broader business objectives
- Support ad hoc data and reporting requests from leadership
- Build effective working relationships with cross-functional teams and carrier contacts to ensure a smooth, efficient customer delivery experience
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 3+ years of experience in Logistics, Supply Chain, or a related field
- Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or a related field
- Experience communicating directly with external carrier contacts, including leading recurring status and performance meetings
- Basic understanding of freight invoice auditing and exception resolution, or willingness to learn
- Strong Excel skills, including PivotTables, VLOOKUP/XLOOKUP, and multi-source data reconciliation
- Working knowledge of Power BI or similar data visualization and dashboarding tools
- Experience working with large, imperfect datasets across multiple carriers, systems, and formats
- Strong analytical and problem-solving skills with the ability to identify trends and opportunities for improvement
- Strong written and verbal communication skills
- Strong attention to detail and ability to manage multiple priorities and recurring deadlines
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
Four Hands Austin, Texas, USA Office
2090 Woodward Street, Austin, TX, United States, 78744
Four Hands Austin, Texas, USA Office
3232 E Cesar Chavez St, Austin, Texas, United States, 78702 4973
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