Marketing Events Specialist

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Role Description

• Collaborate with internal and external partners to plan, coordinate, and execute event logistics, ensuring transparency and accuracy.
• Research and select venues, negotiate and execute contracts with vendors such as caterers, hotels, and transportation providers.
• Design and strategize event concepts, collaborating with team members for larger events and implementing creative ideas.
• Manage and track event budgets, reconcile financials, and maintain accurate records for review and reporting.
• Provide hands-on customer service during events, addressing attendee questions, and ensuring a seamless experience.
• Anticipate and respond to customer needs and resolve issues during events to maintain synergy and satisfaction.
• Coordinate all logistical aspects of events, including travel, lodging, catering, and transportation arrangements.
• Oversee and maintain promotional items for events, including research, selection, ordering, and distribution.
• Meet and greet vendors, employees, customers, and partners, facilitating communication and fostering relationships.
• Support the events team and fill in for other roles as needed, while maintaining professionalism and providing guidance.

Behaviors and Competencies

• Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
• Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
• Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
• Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
• Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
• Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
• Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
• Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders.
• Leadership: Can identify team dynamics, propose strategies, and take action to ensure team cohesion and productivity without explicit instructions.
• Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
• Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.

Skill Level Requirements

• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Proficient in utilizing video conferencing platforms, hosting virtual meetings, managing participant interactions, and troubleshooting common technical issues - Intermediate
• Ability to manage and maintain confidential information - Intermediate
• Familiarity with Concur and other airline carrier tools such as JetBlue and United for managing travel arrangements - Intermediate
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 2-4 years of experience in a similar role
• 2-4 years of experience working with sales organizations and/or senior level executives
• Ability to travel 20%
• Ability to work flexible hours
• Ability to work weekends

The estimated annual pay range for this position is $50,000 - $70,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.   

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status