Office Manager

Job Summary:

The Office Manager is responsible for providing leadership to office staff, providing a high level of customer service and ensuring the overall branch is performing at an exceptional level. The Office Manager role also assists with Commercial Lending responsibilities as needed to provide additional support in the Austin Market.

Primary Responsibilities:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Branch Operations Responsibilities:

• Facilities management – (Vendors/managing various events and building needs, auditing monthly lease obligations, etc.)
• Develop strategies and operational logistics for the bank’s success 
• Lead and direct banking operations through bank managerial duties 
• Build strong relationships with customers and other financial institutions 
• Develop and promote products and services to customers
• Direct all operational aspects including distribution, customer service, administration and sales in accordance with the Encore Bank's objectives
• Assess local market conditions and identify current and prospective sales and partnership opportunities
• Develop forecasts, financial objectives and business plans as needed
• Meet goals and metrics

• Network to improve the presence and reputation of the branch and Encore Bank
• Stay abreast of competing markets and provide updates on market movement
• Other duties as assigned by management

Commercial Lending Responsibilities:

• Assists with handling ongoing loan requests, including new loans, renewals, modifications, and extensions
• May work directly with Loan Operations so that loans are processed accurately and efficiently
• Assists clients in obtaining required loan documentation as needed
• Provides exceptional customer service to clients on deposits, treasury and lending requests.
• Reviews and clears loan exceptions as needed
• Gathers documents needed for annual loan reviews
• Ability to provide administrative and sales support to Relationship Managers and Regional President as needed.
• Assist in servicing active loans, monitor past due reports and maturing loan reports.
• Assists with the processing of loan payments, payoffs, and advances
• Maintains a working knowledge of bank loan policy and federal and state banking regulations, as needed

• Other duties as assigned by management

Supervisory Responsibilities:

• May supervise 1 – 3 employees including directing and managing work load, creating and managing work schedules, approving time off requests, ensuring performance remains at an acceptable level, and other managerial type duties as needed.

Skills and Qualifications:

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.  Individual abilities may result in some deviation from these guidelines:

• 5-10 years of Banking experience
• At least 5 years of Branch/Office Management experience
• Bachelor’s degree in Finance, Accounting or other business related fields
• Proficiency in analyzing and understanding financial statements, ratios and concepts
• Ability to effectively manage competing deadlines for projects in a high pressure work environment with varying degrees of supervision
• Ability to work independently with limited supervision
• Results driven and customer focused
• Exceptional written and verbal communication skills

Computer and Office Equipment Skills:

• Microsoft Office Suite including Word, Excel, and PowerPoint

Physical Requirements:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.

Mental Requirements:

• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.