Ricoh USA, Inc. Logo

Ricoh USA, Inc.

Office Services Manager

Reposted 18 Days Ago
Be an Early Applicant
In-Office
Austin, TX, USA
Mid level
In-Office
Austin, TX, USA
Mid level
Lead and manage daily site operations and a customer-facing team, leveraging Ricoh products to ensure service quality, continuous improvement, training, and customer satisfaction while meeting audits and deadlines.
The summary above was generated by AI

Site Manager

Job Title: Site Manager

Summary: As a Site Manager, you are the guiding force behind our team, blending warmth 
and efficiency to ensure seamless operations. Leading by example, you nurture a 
supportive culture where every member thrives, driving transformative outcomes through 
innovation and collaboration. 

Roles and Responsibilities:
• Lead a dynamic team to efficiently manage daily operations, while nurturing a 
positive work environment that encourages retention.
• Harness your expertise in Ricoh products and services to streamline operations, 
ensuring quality and efficiency, and exploring innovative solutions to stay ahead in a 
rapidly evolving landscape.
• Collaborate closely with customers to enhance business processes, driving mutual 
success and satisfaction through continuous feedback loops and steadfast 
commitment to service excellence.
• Foster a service-oriented environment, gathering regular feedback to ensure 
satisfaction and loyalty.
• Maintain high-quality operations, meeting audit and deadline standards while 
adapting to evolving challenges.
• Provide ongoing training and development opportunities, empowering team 
members to reach their full potential.

Qualifications Must Have:
• High school diploma or equivalent (GED).
• A minimum of three years of relevant work experience, including customer-facing 
roles.
• Demonstrated previous managerial experience, ideally within a similar field.
• Proficiency in technology and adept problem-solving skills.
• Effective communication skills, demonstrated through both written and verbal 
channels.

Qualifications Nice to Have:
• Previous management experience.
• Familiarity with the technical aspects of B2B services.
• Proficiency in Office 360.

Join us in this pivotal role where your leadership will shape success, exceeding 
expectations and forging lasting partnerships with our valued customers. If you are ready to 
merge professionalism with a fresh perspective, we invite you to apply and embark on this 
exciting opportunity with us.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Similar Jobs

Yesterday
In-Office
Austin, TX, USA
Mid level
Mid level
Information Technology
Lead and manage daily site operations and a customer-focused team, leveraging Ricoh product knowledge to improve processes, maintain quality and audits, collaborate with customers, and provide training and development to drive service excellence and retention.
Top Skills: Office 360Ricoh Products And Services
3 Days Ago
In-Office
92K-92K Annually
Senior level
92K-92K Annually
Senior level
AdTech
Lead client-facing operations for a contracted account: manage staff lifecycle, ensure SLA/quality delivery, oversee staffing and workflow, manage P&L and invoicing, present client reviews, drive continuous improvement, and support implementations and new-business onboarding.
Top Skills: EngageMS Office
3 Days Ago
In-Office or Remote
United States
Senior level
Senior level
Consulting • Financial Services
Lead SALT compliance and consulting engagements for financial services clients, advise on multistate tax issues (apportionment, sourcing, nexus), support audit defense and controversy, analyze filing footprints, monitor state tax developments, and grow the firms SALT practice within financial services.

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account