Manage Salesforce opportunity intake, qualification, classification, and routing across internal departments. Review RFPs, technical specifications, and installation scopes to identify requirements, deadlines, responsibilities, and project fit. Use approved AI tools to analyze documents and support data-driven triage. Collaborate with sales and operations, maintain accurate pipeline data, and apply knowledge of networking, physical security, audiovisual, and electrical systems while meeting quality and deadline expectations.
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is accepting applications for an Opportunity Engagement Team Specialist to work remotely.
Join our dynamic team as an Opportunity Engagement Specialist, where you will serve as the strategic engine of our sales pipeline. In this role, you will manage the intake, qualification, and routing of Salesforce opportunities to determine which internal departments are best suited to respond based on pre-defined executive standards.
You will analyze complex technical scopes—ranging from local electrical installs to nationwide rollouts and multi-site projects with technologies of physical security, networking and Audio Visual—and leverage approved AI tools to fast-track document review. If you excel at spotting key details, extracting vendor responsibilities, and routing projects to the right teams, this is your opportunity to drive our organizational growth.
Key Responsibilities:
- Opportunity Evaluation & Routing: Partner with sales and operations to match client requirements with the correct internal departments within leadership standards.
- Pipeline Assignment: Route and assign personnel to active pre-sales pipeline opportunities based on pre-defined criteria.
- Scope Analysis: Read, review, and interpret RFPs, manufacturer specifications, technical journals, and installation scopes to extract due dates and vital details.
- Project Classification: Identify and categorize project types, including local contracts, nationwide rollouts (standardized work with schedule control), and multi-site deployments (similar or dis-similar work).
- AI-Driven Data Analysis: Leverage approved AI applications to analyze large documents, assessing whether sufficient data exists to determine if an opportunity fits the organization.
- Execution & Continuous Learning: Maintain deep, evolving knowledge of company practice areas, organization, and technologies.
- Data Management: Apply a structured, methodical approach to daily data entry, triage tasks, and problem-solving.
- Work Quality: Meet deadlines and maintain high-quality work under pressure with minimal oversight.
Opportunity Evaluation & Routing
Qualifications and Core Skills
- Technical Proficiency: Mastery of Salesforce, MS Word, MS Outlook, MS Excel, and MS Teams.
- Reasoning & Problem-Solving: Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret instructions in mathematical or diagram form.
- Communication Skills: Proficient written and verbal English communication. Ability to present technical information effectively to prospects, customers, peers, and managers.
- Industry Knowledge: Broad, introductory knowledge of systems integration practice areas, including:
- Wired and wireless data/voice networking
- Physical security (cameras, alarm panels, door access control)
- Audio Visual (AV) systems
- Local and commercial electrical services
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, compliant with EEOC and ADA requirements.
What You Bring and Expectations
- Required: High School Diploma or equivalent.
- Preferred: 2-year or 4-year college degree in Computer Science, Electrical Engineering, or Management Information Systems (MIS).
- Preferred: 1–3 years of experience working with a systems integrator.
- Preferred: Experience in technical and proposal writing with an understanding of professional, client-facing documents.
- Required: Valid Driver’s License.
- Preferred: Current US Passport.
- Location: Performance-based flexibility to work from home or from the office.
- Travel: Very limited; required only for occasional conferences or team meetings as required.
Education & Experience
Certificates, Licenses, Registrations
Work Environment & Travel
About:
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Similar Jobs
eCommerce • Edtech • Insurance • Mobile • Real Estate • Software
Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.
Top Skills:
Ai-Powered Support ToolsWeb Browsers
Software
Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.
Top Skills:
Artificial IntelligenceBusiness Intelligence ToolsDelightedIn-App Messaging PlatformsIntercomQualtricsSalesforceSQLWorkflow Automation
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.
Top Skills:
AWSCi/CdContainersDatadogDistributed SystemsGenerative AiGithub ActionsGoKubernetesTerraform
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center


%20copy.jpg)
.png)