Lighthouse (lighthouseglobal.com)
Processing Analyst Sunday - Thursday 10 PM PST - 6:30 AM PST
What is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
The Processing Analyst is a dynamic, high-integrity individual with superior technical ability. They are an adaptable and innovative problem solver who enjoys being part of a highly collaborative, service-focused team. The Processing Analyst is responsible for championing best practices, participating in the development and continuous improvement of processing workflows, and remaining accountable for the day-to-day fulfillment of duties and responsibilities across both Lighthouse-developed and RelativityOne processing workflows.
What will this person do?
- Responsible for training new or current team members in department processes and applications
- Make recommendations for improved workflow, quality, internal documentation, and processes to increase efficiencies, including error review
- Support process initiatives requiring Processing team participation, driving innovation, and continuous improvement of systems and processes
- Maintain and review documentation, scalable playbooks, and SOPs to ensure they remain current, accurate, and aligned with evolving processing workflows
- Partner with project managers, review teams, and technical stakeholders to establish deadlines, support project goals, troubleshoot non-standard requests, and resolve issues based on available resources
- Execute data processing workflows using Nuix, RelativityOne, along with other commercial and proprietary tools. Support inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation and basic hosting tasks
- Configure and maintain RelativityOne workspaces, including permissions, views, layouts, folder structures, workspace security, and related platform features
- Act as first-level escalation for troubleshooting internal technology and data investigation issues.
- Adopt and master Lighthouse proprietary tools and RelativityOne features, including Integration Points, Staging Explorer, Import/Export, and Automated Workflows, to deliver accurate, defensible, and SLA-aligned client work
- Prioritize work in a fast-paced, deadline-driven environment while balancing quality, urgency, and client commitments
- Apply familiarity with all stages of the EDRM to support defensible processing workflows and informed project execution
- Accurately estimate timelines for processing activities and communicate risks, dependencies, and changes that may affect delivery
- Other duties as assigned
Bring your passion and together we will shine. It would also be great if you had the following:
- Combination of at least two of the following education, experience, and/or certifications:
- High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
- 4-6 years of experience processing data in an eDiscovery environment or performing similar technical work.
- Relevant industry certifications or equivalent professional experience.
- Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team
- Working knowledge of litigation support and eDiscovery applications, including Nuix, Relativity, Concordance, IPRO eCapture, Equivio, LAW, Clearwell, Summation, Brainspace, or similar platforms.
- Demonstrated understanding of automated processing workflows, quality control procedures, basic hosting tasks, and all stages of the Electronic Discovery Reference Model (EDRM).
- Experience working with databases.
- Strong proficiency with Microsoft Office and Microsoft 365 applications.
- Knowledge of computer forensics and experience with tools such as EnCase and FTK preferred.
- Excellent communication, organizational, problem-solving, and prioritization skills, with the ability to manage competing deadlines in a fast-paced, deadline-driven environment.
- Demonstrated passion for process improvement, collaboration, and innovation within cross-functional teams.
- Commitment to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service.
- This preserves the education/experience combination requirement while eliminating the duplicate references to Microsoft Office, databases, communication skills, problem-solving, process improvement, and customer service.
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
Lighthouse offers a comprehensive quality benefits package including medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.
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