Product Owner II, Claims Fraud Special Investigations Unit (SIU)

Description
We are hiring a Product Owner II to lead product ownership for SIU / Fraud capabilities with a near-term focus on Major Case within Lumen. This role sits at the center of business strategy, user workflow design, and technology delivery, translating investigative needs into clear priorities, driving tradeoff decisions, and shaping capabilities that improve investigator effectiveness, delivery quality, and business outcomes. It is a high-leverage role for someone who can operate across ambiguity, influence decisions across stakeholders, and turn complex fraud and investigation problems into usable products.
Lead the strategy and execution for SIU software product capabilities that improve fraud detection, investigative effectiveness, and operational decision quality across multiple business lines. Own a complex product space that includes cross-team coordination, dependency management, and roadmap tradeoffs across data, workflow, analytics, and third-party integrations. Partner closely with engineering, data science, operations, claims leadership, and external vendors to deliver measurable outcomes in fraud mitigation, investigator productivity, compliance, and platform scalability.
This role is accountable not only for backlog quality and delivery execution, but also for establishing decision frameworks, sequencing investments, and aligning stakeholders around a coherent SIU capability strategy. Success requires balancing immediate needs with longer-term platform health, model performance, regulatory constraints, and portfolio-level priorities. The Product Owner II influences outcomes across squads and partner teams through structured prioritization, clear communication, and disciplined tradeoff management
Key Responsibilities:

• Own and prioritize the software product backlog for SIU / Fraud capabilities, with emphasis on Major Case and adjacent investigation workflows within Lumen.
• Partner with SIU business leaders, engineering, design, and cross-functional stakeholders to define product outcomes, translate needs into epics and user stories, and make scope and tradeoffs explicit.
• Lead product discovery and delivery for complex workflow, data, and user experience problems, ensuring releases are aligned to business value, operational needs, and technical feasibility.
• Maintain alignment across squads and stakeholders by clarifying priorities, dependencies, risks, and release decisions.
• Represent the voice of the user and the business in Agile delivery, while helping the team stay focused on the highest-value work.
• Contribute to roadmap thinking beyond immediate sprint execution by connecting tactical delivery to longer-term capability evolution across SIU / Fraud.

Ideal Candidate:

• The strongest candidate brings Claims product or process ownership, or similar experience in a complex operational or regulated environment and knows how to balance business value, user needs, and technical constraints.
• They are strong at gathering inputs, synthesis, prioritization, and stakeholder alignment, but more importantly they exercise good judgement: they can identify the decision, expose tradeoffs, and move work forward in ambiguous conditions.
• General critical attributes are structured thinking, strong partnership with engineering and business leaders, comfort with dependency management, and the ability to translate complex problems into actionable product direction.
• The right person is pragmatic, credible with stakeholders, and able to confidently drive progress.

This role may have in-office requirements depending on candidate location.
Qualifications

• Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting.
• Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to influence a diverse group of stakeholders; strong leadership skills.
• Able to make difficult and quick decisions daily.
• Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
• Experience in the insurance industry preferred.
• Knowledge of relevant products and portfolio preferred.
• Strong experimental mindset to drive innovation amongst uncertainty.

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

USD $106000.00 - $197000.00