Build and run the Operations onboarding and enablement function: design and deliver engaging virtual and in-person training, partner with stakeholders and SMEs, measure effectiveness, coach team members, and iterate content to scale operations knowledge across the organization.
About the role
Thatch’s mission is to build a healthcare system people love. This requires a first-class Operations organization that provides top level service to our customers. We strive to set a new standard for service in the healthcare industry – focused around our deep member’s first mentality – while also recognizing the need to scale efficiently over time to build a lasting company.
The Program Manager, Operations Enablement will own the delivery of our Operations onboarding program across the various teams. You'll engage with new hires, current team members, and Operations leaders to enhance their understanding of Thatch’s products, processes, and tooling. You'll collaborate closely with cross-functional teams to ensure that training content is not only informative but also engaging and relevant.
This is a high-impact role with real ownership – scaling knowledge and expertise as the Operations team grows is critical to the success of Thatch. If this sounds like your kind of challenge, we want to hear from you!
What you'll do
- Build the Operations enablement function from scratch, with real ownership and impact
- Lead onboarding training sessions, ensuring an engaging and effective training experience for new hires
- Build strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps
- Collaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes
- Tailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators
- Assess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed
- Provide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement
- Represent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer
- Help drive a learning culture at Thatch by building strong relationships with stakeholders in your region
Background we're looking for
- 3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development
- A passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team
- Proven ability to design and deliver engaging training sessions, both virtual and in-person
- Ability to really get into the details – you have a passion for intimately understanding the product, tools, and processes you are building programs for
- Excellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms
- Strong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously
- A proactive and adaptable mindset, capable of navigating ambiguity and changing priorities
Experience we’d be particularly excited about
- Experience scaling enablement at early stage companies
- Familiarity with learning management systems (LMS) and e-learning tools
- Strong facilitation skills with experience in coaching and mentoring
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with department leadership to review problem solving and strategy
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
Estimated Compensation Range
$130,000—$150,000 USD
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Similar Jobs
.png){kind=logo}
26 Minutes Ago
AdTech • eCommerce • Information Technology • Software • Travel • Generative AI
Lead multiple engineering teams to design, build, and operate scalable lodging connectivity services, external APIs, and partner-facing developer tools. Split time between hands-on software design and coding, driving technical direction, API and data modeling, and integrating AI/ML capabilities. Ensure reliability, observability, security, and operational excellence while partnering with product and business stakeholders and mentoring engineering staff.
Top Skills:
Ai/MlAPIsData ModelingMicroservicesObservabilityService-Oriented Architecture
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound insurance sales calls and warm leads, consult with customers to recommend property & casualty coverage, close sales, meet schedule and work-at-home requirements, complete paid licensing and training, and maintain performance metrics and customer-focused service.
Top Skills:
Dsl)FiberPcWired High-Speed Internet (Cable
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Lead strategy, roadmap, and execution for Coursera's authoring and content production tools. Define product requirements, collaborate cross-functionally (Engineering, Design, Data Science, Research, Content, Marketing, Support), monitor production/ingestion metrics, and drive AI-enabled authoring innovations to scale high-quality, career-aligned content.
Top Skills:
Adaptive LearningAi/MlAutomated Quality AssuranceContent Authoring ToolsData AnalyticsGenerative AiHypothesis TestingMultimodal Media ProcessingPersonalizationTranslation Technology
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
